PHILIPS EASY CLEAN SENSITIVE TOOTHBRUSH

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

1. If the handle has 2 buttons, ensure the correct button is being pushed '– power button vs. mode button. The mode button will not turn the toothbrush on. 2. Turn on the toothbrush with a brush head attached and place the handle near your ear. If you hear a soft humming sound, it is likely that a fault has occurred. 3. Please remove the brush head and check if the metal shaft on the handle is loose, or comes out of the handle? If it does, it is likely that a fault has occurred. If you can identify any of the above conditions , please click on the following link. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. http://www.philips.co.uk/e/support-home-page/handle.html. If this is not the case, please check this FAQ again as it may be a charger issue or contact Philips Consumer Support. You can do this by clicking on the Chat button on the right or by calling 020 79 49 0240.

1. Toothbrush should be charged for 24 hours before it is turn on again. 

2. Please check if your charger works ok: Turn on the handle with a brush head attached and slowly put the handle into the charger base. If the charger is functioning, the handle will turn off automatically. If handle stays on, please click here. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your charger replaced. If the handle turns off, but you're still experiencing the charging issue, please click here instead to get your handle replaced. 

If you suffer from this issue, please click on the following link. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. http://www.philips.co.uk/e/support-home-page/handle.html

Please remove the brush head, and see if the metal shaft on the handle is loose. If yes, please click on the following link. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. http://www.philips.co.uk/e/support-home-page/handle.html

Is it the first time this happens? If so, try using a different brush head. If this does not help or it is the first time this happens, please contact Philips Consumer Support. You can do this by clicking on the Chat button on the right or by calling 020 79 49 0240.

Without a brush head placed on the handle, the vibration mode may be hard to notice. Try placing a brush head on the handle and turning it on. Make sure that the toothbrush is charged properly - place the handle in the charger and charge for 24 hours before turning it back on. If the problem persists, please contact Philips Consumer Support. You can do this by calling 020 79 49 0240.

1. Please check if the handle still operates normally by attaching a brush head and turning on the handle to verify if the brush head vibrates. 2. If the handle works properly, plug the charger into a working outlet. Turn on the handle with a brush head attached and slowly put the handle into the charger base. If the charger is functioning, the handle will turn off automatically. If you suffer from this issue, please click on the following link. It will direct you to the Philips Sonicare repair and exchange page with all the information you need on how to get your handle replaced. http://www.philips.co.uk/e/support-home-page/handle.html This the handle doesn't turn off, please check the other troubleshooting topics again.

Philips Sonicare brushes are designed to work in your mouth without too much effort on your part. To use: 1. Wet the bristles and apply a small amount of toothpaste. 2. Place the toothbrush bristles against the teeth at a slight angle towards the gumline. 3. Press the power on/off button to turn on the Sonicare.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.