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IPAD MINI RETINA WIFI CELL 128GB  GREY

Product details

  • Brand: Apple
  • Catalogue number: 145/4105
  • Manufacturer's number: ME836B/A

Apple Support

UK: Eire:
0800 107 6285 1800 804 062
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

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FAQs

  1. Connect your device to your computer using the cable that came with it. 
  2. Select your iPhone, iPad, or iPod when it appears in iTunes. 
  3. In the Summary panel, click Restore. 
  4. Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content.

You should reset your device as a last resort and only if you can't restart it. To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Please click here to follow steps to resolve this issue.

Please click here to follow steps to resolve this issue.

  1. Select Settings. 
  2. Select General. 
  3. Select Transfer or Reset iPad. 
  4. Select Reset. 
  5. Choose an option: 
    • Reset All Settings.
    • Reset Network Setting. 
    • Reset Keyboard Dictionary. 
    • Reset Home Screen Layout. 
    • Reset Location & Privacy.

If the iPad does not have a Home button:

  1. Press and quickly release the volume button closest to the top button.
  2. Press and quickly release the volume button furthest from the top button. 
  3. Press and hold the top button until the device starts to restart.

If the iPad has a Home button:

  1. Press and hold both the Home button and the top button until you see the Apple logo.
  1. Select Settings. 
  2. Select your name. 
  3. Select iCloud. 
  4. Select iCloud Backup. 
  5. Select Back Up This Device. 
  6. Connect to a power source, such as the charger. 
  7. Ensure the device is connected to the WiFi.

You can use Low Power Mode to reduce the amount of power your iPad uses. 

  1. Select Settings. 
  2. Select Battery. 
  3. Press the Toggle to switch Low Power Mode On/Off. 
  1. Select Settings.
  2. Select General. 
  3. Select Software Update.

If your iPad is running slow, try the following: 

  1. Reboot the iPad. 
  2. Close any apps running in the background. 
  3. Check your network connection has a strong signal. 
  4. Perform a reset on your iPad. 

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

Questions & answers

How-to videos

  • How to change your plugs fuse

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.