HP 15in Intel Pentium 8GB 2TB Black - Bag, Mouse & McAfee

553/8924

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Product details

  • Brand: HP
  • Catalogue number: 553/8924
  • Manufacturer's number: W9V28EA
  1. FAQ
  2. Videos

Frequently Asked Questions

  • To conserve battery power and maximize battery life:

    -  Lower the brightness of the display

    -  Select the Power saver setting in Power Options. 

    -  If the computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery from the computer and store it separately in    a cool, dry place. 

    -  Turn off wireless devices when you are not using them. 

    -  Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.

    -  Stop, disable, or remove any external media cards that you are not using. 

    -  Before you leave your work, initiate Sleep or shut down the computer.

  • If your product has developed a fault or you need advice, please in the first instance contact the support provider using the number on this support page.  If you still need to return your item please visit our most up to date returns policy here

  • For step by step instructions on how to upgrade to Windows 10 please click here.

  • To conserve battery power and maximize battery life: 

    • Lower the brightness of the display. 
    • Select the Power saver setting in Power Options. 
    • If the computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery from the computer and store it separately in a cool, dry place. 
    • Turn off wireless devices when you are not using them. 
    • Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. 
    • Stop, disable, or remove any external media cards that you are not using. 
    • Before you leave your work, initiate Sleep or shut down the computer.
  • If you have verified the AC power supply is functioning correctly, use the following steps to troubleshoot the battery: 

    1. Remove the notebook battery and check the contact points to make sure they are not damaged. 
    2. Unplug all USB devices from the notebook. Many notebook models continue to provide power to USB devices through the USB ports, even when the computer is powered off or in a suspended state. 
    3. Unplug the AC power cable. 
    4. Insert the battery into the battery compartment on the bottom of the notebook computer. 
    5. Plug the AC power cable into the computer and into an AC wall outlet, then allow the battery to charge for 15 to 30 minutes. 
      • NOTE: The power LED, located near the power icon, glows while the battery is charging.
    6. Unplug the power adapter cord from the notebook. 
    7. Press and release the power button to start the computer using only the battery as the power source. If the computer powers on, the battery is functioning. Run the HP Battery Check utility to evaluate the battery health. If the computer does not power on, continue to the next step. 
    8. If you have a second battery for your computer, replace the original battery with the second battery and perform the troubleshooting steps again. If the computer powers on with the second battery and the battery charges correctly, contact HP Customer Support for battery replacement. If the problem remains with the new battery, you might need to replace the system board. Contact HP Customer Support for further assistance.
  • Downloading and installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. Follow these steps to use Device Manager to find the latest WLAN driver: 

    1. In Windows, search for and open Device Manager. 
    2. Double-click Network adapters, right-click the name of the Wireless Adapter, then select Update Driver Software. 
    3. Click Search automatically for updated driver software. 
    4. If an updated driver is found, follow the instructions to install it.
  • HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go HERE to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 

    1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 
    2. Select My PC, select the Updates tab, and then select Check for updates and messages. 
    3. Follow the on-screen instructions.
  • Integrated fingerprint readers are available on select products. To use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. To register fingerprints with HP SimplePass: 

    1. Swipe a finger on the fingerprint sensor to launch HP SimplePass. 
    2. When the HP SimplePass welcome screen is displayed, select Get Started. 
    3. HP SimplePass prompts you to swipe your right index finger over the sensor. 
    4. Swipe your finger 3 times to finish the registration. If registration is successful, a green circle appears on the corresponding finger in the illustration. 
    5. Repeat steps 1 through 4 to register an additional fingerprint.

Videos

Setting Up Your New Laptop

Whats New In Windows 8.1

Fixing a Corrupted User Profile in Windows 8

Creating System Recovery Discs in Windows 8

Creating a New Account in Windows 10

How to Find and Download HP Software and Drivers


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