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Gaming Headsets: Why isn’t voice chat working?

When playing games with friends, using online voice chat is a great tool to help you communicate and grab that win. However, if the voice chat isn’t working correctly, it can be frustrating. Luckily we have some tips to help which we have outlined below.

If voice chat isn’t working for you, we would recommend checking the settings for whatever game or console you are playing on. For example, some games will not have voice chat enabled as a default and will need to be turned on via the settings. This will be done by either the console settings or the in-game settings, which will vary depending on the console/game being used. We would also recommend checking settings for cross-platform play. This is significant if you are struggling to use the microphone when chatting with friends on another console. Depending on the game you are playing, you may need to ensure that cross-platform settings are turned on.

Some headsets have physical volume and microphone buttons on them. Whilst this is a very useful feature, if the buttons are turned off then it will prevent the audio and microphone from working. Ensure these are turned on to allow full functionality of the headset.

It should also be noted to check if it is definitely the correct headset being used. Although the headset may have the correct cable, if it is designed to be used with a specific console then it is unlikely to work with another console. If this is the case, then you will need to ensure you are using a headset that is labelled as being compatible with your console of choice.

If the issue is still unresolved, you can try the headset on another console or controller to find if it has the same issue. It will help to identify if it is possibly a controller itself causing the issue rather than the headset. It’s always worth double checking every troubleshooting route to allow you to get voice chat working and prevent having to purchase a new headset.