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Blender Support: Your questions answered

Blenders are versatile appliances that can whip up smoothies, shakes, and sauces with ease. There may be times when blending your smoothie doesn’t go smoothly (pardon the pun). In this article we highlight some common problems and how you can confidently resolve them. 

The blender won’t start.

If your blender isn’t starting, you should firstly check it is plugged securely into a mains plug socket and switched on. Then, check it is fully assembled and correctly clicked into place. Most blenders will have a safety mechanism that means it will only operate when correctly and fully assembled, so check your user manual for any assembly information you are unsure of. 

The blender is leaking.

Leaks on a blender usually occur as a result of assembly. This could be due to any rubber gaskets or seals being misaligned which allows liquid to escape. We recommend tightening securely and trying again to stop any leaks. It can also happen if has not been cleaned in a while as debris may dislodge parts and create a gap. To rectify this, follow any cleaning and maintenance instructions to keep clean. 

The blender blades are stuck.

Blades can become stuck due to ingredients clumping into a chunk and stopping them. To resolve this, we recommend unplugging completely and using a spoon/spatula or another small tool to dislodge any obstructions. You can also chop food up to size before adding to prevent the blades from getting stuck in the future. Always take caution and keep your hands away from the blades to stay safe. 

The blender is making unusual noises.

Blenders may make unusual noises as a result of the assembly being misaligned, or objects stuck in parts of the blades. We recommend unplugging and checking the assembly is correct, and checking the blade and jugs for any foreign debris that may be stuck. 

The blender isn’t blending smoothly.

If your blender isn’t giving smooth results, try pre-chopping your ingredients beforehand to make it easier to blend. You can also pause at intervals and scrape off any residue from the side and blend again to achieve a smoother texture. 

The blender is overheating and shutting down.

Blenders may overheat and shut down if there is too much strain put into the motor and blades. If this happens, turn the unit off and unplug. Allow it to cool down and check for any food debris that may be caught in the blades and overworking them. Remove any debris, and start again. We recommend doing shorter pulses of blending rather than blending for a long time to avoid overheating. 

The blender isn’t responding to buttons.

If it is not responding, try an alternative mains plug socket to see if this fixes the issue, and if not then change the fuse in the plug. Ensure the unit parts are correctly aligned. If this does not resolve the issue, you may need to contact customer support for more assistance. 

The blender jug is cloudy.

Cloudy markings can appear as a result of food and dirt debris. To remove, you can use a baking soda and water mixture, let sit, and then scrub off. Always check your user manual first to ensure this is appropriate for your specific blender. 

The blades are dull.

If the blades are dull, do not sharpen. Instead, check your user manual or contact the relevant support team to see if there are spare parts available to replace this. 

Can I put hot liquids in the blender?

Some blenders may allow you to put in hot liquid, but not all. Check your user manual to see if you are able to do this with your specific model. 

To summarise

You can use these questions and answers to guide you through your own troubleshooting in the comfort of your own home. If you are ever unsure, check your user manual or consult the relevant support team for further assistance.