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Meta Quest 2 128GB All-in-One VR Headset
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Product details

  • Brand: Oculus
  • Catalogue number: 946/1987
  • Manufacturer's number: 301-00178-01

Meta Support

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After the initial software update is complete, your headset should automatically pair with your Meta Quest app. 

If it doesn’t pair, enter the code shown in the mobile app to manually pair your headset. 

If you’re unable to manually pair using the code, try the following: 

  • Make sure that the phone and headset are on the same WiFi network. 
  • Update the Meta Quest app. 
  • If the headset is being used by multiple people, you may need to log out and log back into the Meta Quest app. 
  • Factory reset the Meta Quest headset. 

If you are experiencing issues with controller drift, try the following: 

  • Check the environment for any mirrors, microwave or infrared devices, or LED lights which may affect the sensors. 
  • Remove any debris from the controllers. 
  • Clean the tracking cameras on the headset. 
  • Unpair and repair controllers. 
  • Factory reset the Meta Quest headset. 

How-to videos

  • Quest 2 Setup Guide

  • How to Fix Controller Stick Drift

  • How to Factory Reset your Meta Quest 2

  • Troubleshooting Black Screen

  • Troubleshooting Pairing Issues

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.