GOOGLE NEST HUB GEN 2 SAND

• On the Nest Hub, press and hold Volume Up (+) and Volume Down (-) buttons for about 10 seconds. 
• The Nest Hub will announce that it is resetting. 
• Release the Volume buttons, then wait for the Nest Hub to reset then restart. 

If your Nest Hub keeps disconnecting from Wi‑Fi or appears to unlink itself from the Google Home app, try the following: 

• Positioning of the Nest Hub - Ensure the Nest hub is within range of the router and is not near a microwave, cordless phone or behind a thick wall. 
• Reboot the Nest Hub – Unplug the power cable, wait 30 seconds, then plug it back on and restart the Nest Hub. 
• Restart the router – Turn off the router. Unplug the router from the mains. Wait 30-60 seconds, then plug the router back into the mains. Turn on the router, then allow time for the network to come online. 

• Make sure the Nest Hub is powered on and plugged in properly. 
• Make sure the microphone isn't muted. On the Nest Hub, there’s a mic mute switch on the back; toggle it so it’s on. The assistant will tell you whether it’s muted.  

If that doesn’t fix it, try the following: 

• Reboot the device - Unplug the power, wait ~10-30 seconds, plug back in.  
• Update firmware / Google Home app - Make sure the Nest Hub is running the latest firmware and your Google Home app is up to date. Sometimes bugs cause voice detection issues that are fixed in updates. 
• Factory reset - If still unresponsive, reset the device to factory settings and re-set it up. This wipes all settings so it’s like new.