HUAWEI MATEBOOK D15 2020 10 I5 8GB 256GB
929/8332

Product details
- Brand: Huawei
- Catalogue number: 929/8332
- Manufacturer's number: 53011GHY
Huawei Technical Support
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Online supportFAQs
Problem: The computer does not power on when pressing the power button quickly. It only powers on if the power button is held for some time.
Cause: The power button has an integrated fingerprint sensor. The button must be held for sufficient time for the fingerprint to be read before it can be powered on and unlocked.
Solution: Press the power button until the screen or keyboard indicator lights up to power on the computer.
Problem: When trying to connect to a Wi-Fi network, the Wi-Fi icon is missing in the lower right corner of the desktop.
Cause: A Windows update or third-party app may have installed an incompatible Wi-Fi driver or caused the Wi-Fi driver to be lost.
Solution: Go to C:\Windows\OriginalDriver\WifiDriver and double-click the installer to reinstall the Wi-Fi driver.
Problem: Bluetooth device does not show up in the list of discovered devices.
Cause: There may be too many Bluetooth devices nearby causing interference. This may also occur when the Bluetooth device is already connected to another device.
Solution: Make sure that the Bluetooth device is turned on and discoverable. The method for entering discoverable mode varies between different Bluetooth devices. Refer to the manufacturer's instructions for the correct method.
Most Bluetooth devices enter discoverable mode after being turned on if they are being used for the first time. Discoverable mode may need to be manually enabled on other Bluetooth devices.
If the Bluetooth device is already connected to another device, discoverable mode must be manually enabled.
To add a Bluetooth device: Click and select Bluetooth & other devices, Click +, then follow the instructions to connect to the Bluetooth device.
The most common causes for frequent buffering include: -
- A slow or unstable internet connection.
- A poor-quality Wi-Fi signal.
- Network congestion or high bandwidth usage.
- Outdated apps or an old device.
- Streaming in higher video quality than your internet connection can handle.
Try the following steps: -
- Pause the video/game for a few seconds to let it build up enough data to resume.
- Lower the streaming quality from 1080p to 720p.
- Close other apps or devices to reduce bandwidth usage.
- Use a wired ethernet connection.
- Move close to your router if you are using a Wi-Fi connection.
- Restart your router.
- Check if there is an update for the streaming app or your devices firmware.
Below is a general guide:
- Standard Definition: 3-4 Mbps.
- High Definition: 5-8 Mbps.
- 4K/Ultra HD: 15-25 Mbps.
Possible reasons for your streaming still buffering are: -
- Inconsistent internet speed.
- Wi-Fi signal keeps dropping.
- The ISP (Internet service provider) or streaming service is overloaded.
- Device performance issues (E.g., overheating, low memory).
Try the following: -
- Run an internet speed test using for example Speedtest.net.
- Try streaming on a different device.
- Use a different streaming platform (E.g., YouTube).
How-to videos
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What to do if you cannot connect a BT Smart Hub 2
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.