NOW TV Smart Box with 4K and Voice Search

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You can have up to 4 Now TV boxes associated to your account at one time

Yes, to create an account you will need to provide payment details.

As available Apps will be added and removed it's always best to keep an eye on the NowTV site. Available here.

To use a NOW TV box for NOW TV and other apps, you must have or create a NOW TV account. Once this has been completed, you will not need a subscription to use additional apps.

You will need a minimum connected speed of 2.5Mbps or 3G of 180Kbps or higher.

To fix, simply press the back arrow on your remote control and then re-select the programme you were watching. If the problem continues, please close and relaunch the NOW TV app.

Please click here to guide you through the set up process.

Most problems with apps are easily fixable, we recommend to try the following in all situations.

• Make sure you've got the latest version of the app.
• Do a speed test and make sure you have the minimum Wi-Fi connection required.
• Close and relaunch the app.

The most common causes for frequent buffering include: - 

• A slow or unstable internet connection.
• A poor-quality Wi-Fi signal.
• Network congestion or high bandwidth usage.
• Outdated apps or an old device.
• Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

• Pause the video/game for a few seconds to let it build up enough data to resume.
• Lower the streaming quality from 1080p to 720p.
• Close other apps or devices to reduce bandwidth usage.
• Use a wired ethernet connection.
• Move close to your router if you are using a Wi-Fi connection.
• Restart your router.
• Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

• Standard Definition: 3-4 Mbps.
• High Definition: 5-8 Mbps.
• 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

• Inconsistent internet speed.
• Wi-Fi signal keeps dropping.
• The ISP (Internet service provider) or streaming service is overloaded.
• Device performance issues (E.g., overheating, low memory).

Try the following: - 

• Run an internet speed test using for example Speedtest.net.
• Try streaming on a different device.
• Use a different streaming platform (E.g., YouTube).