SIM Free Doro 7060 Mobile Phone - Black/White

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

• The assistance button on your Doro mobile phone is a dedicated feature designed to provide quick access to help in emergency situations.
• Once set up, when the Assistance Button is pressed and held, the first contact from the emergency contact list (Helpers) will be called.
• If there is no answer from the first contact the next number will be tried.
• The phone will enter hands-free mode for the calls.

• Press Menu. 
• Select Settings. 
• Select Assistance. 
• Select Activation. 
• Select the desired option:

           On normal – press and hold the Assistance Button for approximately 3 seconds or press it twice within 1 second. 

           On (3) - Press the Assistance Button 3 times within 1 second. 

           Off – Disables the Assistance Button. 

• Press OK.
• Press Back.

• Press Menu. 
• Select Settings. 
• Select Assistance. 
• Select Number list. 
• Select Empty. 
• Select Add. 
• Select the desired option (E.g., Contacts). 
• Select the desired contact. 
• Press OK. 
• Press Options to add more contacts, otherwise press Back. 

• Press Menu.  
• Select Settings. 
• Select Assistance. 
• Select SMS. 
• Select Activation. 
• Select On, then press Select. 
• Press Back. 
• Select Message. 
• Select Edit. 
• Enter the desired SMS message, then press OK. 

The Position SMS contains the date, time and positioning of the Doro phone user. If no position can be found, the last known position will be sent.

• Press Menu.  
• Select Settings. 
• Select Assistance.
• Select Position SMS. 
• Select On, then press OK. 
• Press Back. 

• Press Menu.  
• Select Settings. 
• Select Assistance. 
• Select Signal type. 
• Select the desired notification volume (E.g., High), then press OK. 
• Press Back. 

• ICE stands for In Case of Emergency. 
• You can add important information to the phone like for name, address, mobile number and medical conditions which would help a first responder if there was an event of trauma or emergency. 
• To access ICE on the Doro mobile phone, Press Menu. 
• Select Contacts. 
• Select ICE Contacts. 
• Select ICE. 
• This is where you can add your details, up to 2 ICE contacts, which are contacts which can be reached in an emergency and any health conditions and details of your doctor.