Philips Sonicare ExpertClean 7300 Electric Toothbrush White

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

Is your Philips Sonicare toothbrush not charging? Use these possible causes and solutions to try and solve this charging issue yourself.

1. Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare toothbrush. The charger that came with your toothbrush may not be compatible with another Philips Sonicare Toothbrush. 

2. Toothbrush is not fully charged

Place your toothbrush handle on the charger. If you see the battery indicator light blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your Philips Sonicare Toothbrush for 24 hours.

If the flashing light turns off at some point during charging, this is normal.

Note: DailyClean 1100 model HX34.. models do not have a battery light. These toothbrushes beep twice when placed on the charger to indicate they are charging. 

3. Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You might need to reset a GFCI outlet.

Interferences

4. Metal surfaces or other chargers may interfere with your charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place the charger in a different position and try again.

1. Brush head or handle is dirty

Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.

2. Types of brush head

Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our toothbrushes are only compatible with Philips Sonicare brush heads.

1. The easy-start feature is activated

Some models come with the easy-start feature activated. The easy-start feature enables you to increase the vibrations over time to get used to electric brushing. Disable the easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare toothbrush to deactivate the easy-start feature.

2. The battery is almost empty

The vibrations of your Philips Sonicare toothbrush weaken as the battery runs out. Fully charge your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some Philips Sonicare toothbrushes come with different types of charger. They are not interchangeable.

3. The brush head is worn

Older brush heads can seem less effective or powerful while brushing. We recommend that you replace your brush head after 3 months of use.

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

If no, (the noise is reduced) the noise might be coming from the brush head.

1. Brush head not attached properly

Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A small gap between the handle and the brush head is normal. This is needed for vibration.

 2. Brush head is worn

If you have used the same brush head for more than three months, you might need to replace your brush head. As brush heads wear out, they may start to produce more noise. We recommend replacing the brush head every three months.

3. Use authentic Philips brand brush heads

Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We recommend you use genuine Philips Sonicare brush heads.

Yes, it is generally safe to leave it on charge all the time. Most modern electric toothbrushes are designed in a way to prevent overcharging. Once the battery is full, the toothbrush simply stops drawing power, meaning it won’t damage the battery or overheat.