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Philips 70 Inch Smart 4K LED TV with HDR

762/7390

Philips 70 Inch Smart 4K LED TV with HDR
Instruction manual
Instruction manual
Instruction manual

Product details

  • Brand: Philips
  • Catalogue number: 762/7390
  • Manufacturer's number: 70PUS6504/12

Philips TV Support

UK: Eire:
0207 949 0319 0152 45 448
Mon-Fri: Sat: Sun:
8:30am to 8pm 9am to 6pm Closed

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Philips Support & Repair Your Free Warranty

FAQs

Please visit here for support on setting your Sky remote to work with your TV.

 

Please watch the below video to perform a camera test on the remote using a smartphone. This will allow you to see if the remote is producing a signal.


If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

Questions & answers

How-to videos

  • How to do a Power Reset

  • TV Remote test

  • Connecting your TV to a Mobile Wi-Fi Hotspot

  • How to stop your TV changing volume automatically

  • What to Try if Your TV Cannot Find Channels

  • Understanding TV Wall Mounts

  • How to solve problems with a HDMI connection

  • How to Solve Signal Issues With Your Television

  • How to Solve Wi-Fi Connectivity Issues on Your TV

  • What to do if you TV loses signal

  • What is HDMI ARC?

Interactive Help

Helpful blogs and articles

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Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.