Sekonda Black Silicone Strap Fitness Tracker Smart Watch

If your smart watch won’t charge, check the following: 

• Check that the charger and cable are properly connected and switched on at the mains. 
• If you are using wireless charging, ensure the charger is compatible with the watch and that the watch is properly aligned on the charger. 
• Inspect charging contacts on the watch for dirt or debris. 

If your smart watch won’t turn on, check the following: 

• The battery maybe be flat, charge your smart watch for at least 30 minutes. 
• Try a force restart (check your smart watches instructions for this procedure). 

To help improve battery life on your smart watch, try the following: 

• Reduce the screen brightness. 
• Reduce the screen timeout duration. 
• Disable any unnecessary features such as GPS, Wi-Fi and Always-On Display. 
• Turn off the continuous heart rate monitoring. 
• Limit the amount of background apps and notifications. 
• Check if your smart watch has a firmware update, as updates can at times fix known battery draining issues. 

Check your smart watch instruction manual for the above procedures. 

If your smart watch won’t connect to my phone, check the following: 

• Ensure that Bluetooth is enabled on your phone and smart watch. 
• Check that your smart watch has the option to connect to your smart watch. 
• Ensure that the phone is within range of your smart watch. 
• Restart the smart watch and phone. 
• Unpair and re-pair the smart watch to your phone using the smart watches app. 

Check your smart watch instruction manual for the above procedures. 

If you are not receiving notifications on your smart watch, check the following: 

• Verify notification permissions in the phone’s settings. 
• Ensure “Do Not Disturb” or “Focus Mode” is off. 
• Confirm the relevant apps have notifications enabled in the smart watch app. 
• Check that Bluetooth connection between the smart watch and phone is stable. 
• Try restarting both devices. 

Check your smart watch instruction manual for the above procedures. 

If the touchscreen is unresponsive on your smart watch, try the following: 

• Clean the screen with a non-abrasive soft, dry cloth. 
• If using gloves removes them, unless your smart watch has glove mode. 
• Restart the smart watch (check your smart watch instruction manual for this procedure).  
• If the touchscreen remains unresponsive, force restart your smart watch (check your smart watch instruction manual for this procedure). 

If your smart watch is not syncing data, try the following: 

• Open the smart watch app and try manually syncing. 
• Ensure that Bluetooth is enabled on both devices. 
• Check that app permissions, such as location and background activity, are enabled on your phone for the smart watch. 
• Restart both devices. 
• Try logging out and back into the smart watch app on your phone. 

Check your smart watch instruction manual for the above procedures.