Ring Outdoor Camera Plus Plug-In 2K Security Camera - White

If your Ring Outdoor Cam Plus is not powering on, check the following: 

• Ensure the USB-C power cable is fully inserted: press the plug in firmly until the indicator line is covered by the port, triangle remains visible.
• Check the power adapter is plugged into a working outlet.
• Use only Ring’s supplied power adapter or one that meets the minimum specifications. Third-party adapters may not supply stable enough power.
• Check for physical damage or water ingress in the connector or cable.

If your Ring Outdoor Cam Plus fails to connect or stay connected to the Wi-Fi, check the following: 

• Make sure your Ring app on phone is up to date.
• Position the camera within range of your Wi-Fi router. Avoid too many walls/obstacles.
• Ensure your Wi-Fi is broadcasting on 2.4 GHz (5 GHz is supported, but 2.4 GHz has better range).
• Ensure there is no active VPN on the mobile that might interfere.

To factory reset your Ring Outdoor Cam Plus, carry out the following: 

• Hold Setup button for 20 seconds then release. For cameras this resets to factory defaults.

After reset, you’ll need to set up again in the Ring app as if new.