Hotpoint PHPN6.5FLMX/1 60cm Chimney Cooker Hood - S/Steel

If the cooker hood is making a loud noise, it is important to note that this can be normal as it is the sound of the fan operating. If it seems louder than usual, check the following:  

• If the filters are dirty: remove the filters to clean, clean the filter assembly, dry thoroughly and refit.  
• If the filters are damaged: replace the filters to get better airflow.  
• Check that the kitchen has sufficient ventilation.  
• Check that there is not a buildup of grease around the hood. If there is, gently clean away to remove. 

If the issue remains, please get in touch with the support team using the contact details on this page. 

If the hood doesn’t work, check that the power is switched on (either at the plug, fuse box or isolator switch) and the power button has been pressed.  

If the motor cuts out or stops running, check the following:  

• If the filters are dirty: remove the filters to clean, clean the filter assembly, dry thoroughly and refit.  
• If the filters are damaged: replace the filters to get better airflow.  
• Check that the kitchen has sufficient ventilation.  
• Check that the hood has not been installed too close to the stove. Check the user manual for the clearance recommendations. 

If the issue remains, please get in touch with the support team using the contact details on this page. 

If there is poor airflow, try the following:  

• If the filters are dirty: remove the filters to clean, clean the filter assembly, dry thoroughly and refit.  
• If the filters are damaged: replace the filters to get better airflow. 

If the issue remains, please get in touch with the support team using the contact details on this page. 

If you have a recirculating cooker hood, cooking smells are expected. If you have a vented hood, the air is usually vented outside. If there is a strong cooking smell, try the following:  

• Check that the charcoal filters have been fitted (where applicable). If not fitted, the smell may be stronger.  
• If the filters are dirty: remove the filters to clean, clean the filter assembly, dry thoroughly and refit.  
• If the filters are damaged: replace the filters to get better airflow. 

If the issue remains, please get in touch with the support team using the contact details on this page. 

If there is poor airflow, try the following:  

• If the filters are dirty: remove the filters to clean, clean the filter assembly, dry thoroughly and refit.  
• If the filters are damaged: replace the filters to get better airflow.  

If the issue remains, please get in touch with the support team using the contact details on this page. 

If you're replacing an existing cooker hood using the current electrical connection, installation may be suitable for a competent DIYer. For installations requiring new wiring, a new circuit, or external ducting, it's best to use a qualified electrician or installer. 

Always follow the manufacturer's instructions and isolate the power supply before starting.

1. Switch off the cooker hood and allow it to cool.
2. Remove the filter according to the manufacturer's instructions.
3. Metal grease filter: Soak in hot water with washing-up liquid, gently scrub off grease, rinse thoroughly, and allow to dry completely.
4. Charcoal/carbon filter: These are usually not washable; replace with a new filter of the correct type if dirty or expired.
5. Refit the cleaned or replacement filter, ensuring it is securely locked in place. 
6. Turn on the power and check the cooker hood operates correctly.  

Yes. A cooker hood should be installed with a minimum clearance above the hob. This helps prevent overheating and the risk of fire while allowing the hood to extract steam, grease and cooking fumes.  

Different hood models have different approved mounting heights. 

Typical minimum clearances are: 

Electric or induction hob: around 650 mm from the hob surface to the underside of the hood. 

Gas hob: around 750 mm from the hob surface to the underside of the hood. 

Always check the instruction manual for the minimum clearances required before installing the cooker hood.