Apple Pencil Pro 2024
581/0020
Product details
- Brand: Apple
- Catalogue number: 581/0020
- Manufacturer's number: MX2D3ZM/A
Apple Support
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1800 804 062
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FAQs
The Apple Pencil Pro pairs wirelessly when attached magnetically to a compatible iPad.
Try the following:
- Attach the Pencil to the magnetic connector on the side of your iPad
- Ensure that Bluetooth is enabled (Settings > Bluetooth)
- Unlock your iPad and wait for the pairing prompt
If the prompt doesn’t appear:
- Restart your iPad
- Detach and reattach the Pencil
- Make sure your iPad model supports Apple Pencil Pro
- Check the Pencil is aligned correctly on the magnetic charging strip.
- Remove any thick case that may block the connection to the Pencil.
- Ensure that the magnetic edge on both the Pencil and iPad are clean.
- Restart your iPad and reattach the Pencil.
- Confirm that the Pencil shows as connected under Settings > Bluetooth.
- Try using a different app (e.g. Apple Notes).
- Restart your iPad.
- Toggle Bluetooth off and on.
If needed:
- Go to Bluetooth settings.
- Tap the Pencil - Forget This Device.
- Reattach the Pencil to pair it again.
How-to videos
-
How to draw with friends in Notes on iPhone, iPad, and iPod touch
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.