TomTom Start 50 5 Inch Full Europe Lifetime Map Updates

If your computer doesn't detect your navigation device while it is connected, we advise you to check if the USB cable is connected properly. You should plug the USB cable directly into a USB port on the computer and not into a USB hub or USB port on a keyboard or monitor. Use only the USB cable supplied with the device. Other USB cables may not work. Some devices come with a car mount that can also be used to charge the device using the computer. Note: You cannot use the car mount when installing updates on your navigation device, because the car mount will not be recognised by the computer. You must connect the USB cable directly to the device.

To reset your TomTom device, do the following: Check that the battery is charged properly. Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on. Reset your device. Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more.

Charge your device for at least 2 hours. Make sure that you are using the latest version of MyDrive Connect. more Click the MyDrive Connect icon (Image or Image or Image) in the Windows notification area or Apple menu bar and then click MyDrive Connect. Connect the USB cable that came with your navigation device to your computer. Important: Do not connect the USB cable to your navigation device yet. Tip: You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. Use ONLY the cable supplied with your device. Other cables may not work. You cannot use the mount to connect your device to your computer. Switch on your navigation device. Press and hold the On/Off button. Do not release the On/Off button when the device restarts with a drum sound. Instead, keep holding the On/Off button until the device shows a black screen with white text. Only release the On/Off button when you see that screen. This can take 10 seconds or longer. While the black screen with white text is displayed, press and fully release the On/Off button 3 times, quite quickly as in "1-2-3". Getting this timing right is one of the critical steps of this process. The screen goes black, and then after a few seconds the device reboots into recovery mode. It shows a screen with a spinning cogwheel or wheel depending on which device you have. If you do not see a spinning cogwheel or wheel, turn off your device and start again from step 6. Quickly connect the USB cable to your navigation device. You need to connect the cable while the spinning cogwheel or wheel is shown. As soon as your device is connected to the computer MyDrive Connect starts restoring the TomTom software on your device. Do not disconnect your device. You can check the progress in MyDrive Connect. Critical: The recovery process can take between 5 and 30 minutes, depending on your internet connection. Do not disconnect your device from your computer during the recovery process or you might corrupt the device. Even when 100% of the download is done, leave your device connected. Wait for your navigation device to restart. Once your navigation device has restarted you can disconnect it from the computer. If the software was restored successfully the device will start normally without displaying a red cross. Important: After following the above recovery procedure your device could be missing its computer voices (text-to-speech) or speed cameras. If this is the case, send us an email stating that you have followed these steps. Put 'issue 654' in the subject line so that we can quickly identify it. Make sure you include the serial number of your device and the email address of the TomTom account that is linked to your device. Our support team will then make the missing content available for you to download using MyDrive Connect.