Lenovo 11.6 Inch Ideapad 100s Intel Atom 2GB 32GB Laptop
515/5709

Product details
- Brand: Lenovo
- Catalogue number: 515/5709
- Manufacturer's number: IDEAPAD 100SB
Lenovo Technical Support
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FAQs
Updates are essential to ensure your system is running to it's full potential. Please click here to follow steps on how to run updates.
Superfish was previously included on some consumer notebook products shipped between September 2014 and February 2015 to assist customers with discovering products similar to what they are viewing. However, user feedback was not positive, and Lenovo have responded quickly and decisively: Superfish has completely disabled server side interactions (since January) on all Lenovo products so that the software product is no longer active, effectively disabling Superfish for all products in the market. Lenovo stopped preloading the software in February. Lenovo will not preload this software in the future. Vulnerabilities have been identified with the software, which include installation of a self-signed root certificate in the local trusted CA store. The application can be uninstalled; however, the current uninstaller does not remove the Superfish root certificate. To fully un-install this SuperFish application please follow the instructions within this link.
Upgrading to Windows 10 is easy. If your system is running Windows 7 Service Pack 1, or Windows 8.1 Update, you will see a Windows icon in your system tray. Click the icon, and follow the step-by-step instructions to upgrade to Windows 10.
NOTE: If you have not installed Service Pack 1 for Windows 7, or have not updated to Windows 8.1 Update, you need to apply these updates before your computer will be eligible for the Windows 10 upgrade. Please click here for more information.
This can be caused by the critical windows updates that are running in the background. Please ensure you are connected to the internet with your laptop powered in the 'on' position. This will allow these updates to complete.
The most common causes for frequent buffering include: -
- A slow or unstable internet connection.
- A poor-quality Wi-Fi signal.
- Network congestion or high bandwidth usage.
- Outdated apps or an old device.
- Streaming in higher video quality than your internet connection can handle.
Try the following steps: -
- Pause the video/game for a few seconds to let it build up enough data to resume.
- Lower the streaming quality from 1080p to 720p.
- Close other apps or devices to reduce bandwidth usage.
- Use a wired ethernet connection.
- Move close to your router if you are using a Wi-Fi connection.
- Restart your router.
- Check if there is an update for the streaming app or your devices firmware.
Below is a general guide:
- Standard Definition: 3-4 Mbps.
- High Definition: 5-8 Mbps.
- 4K/Ultra HD: 15-25 Mbps.
Possible reasons for your streaming still buffering are: -
- Inconsistent internet speed.
- Wi-Fi signal keeps dropping.
- The ISP (Internet service provider) or streaming service is overloaded.
- Device performance issues (E.g., overheating, low memory).
Try the following: -
- Run an internet speed test using for example Speedtest.net.
- Try streaming on a different device.
- Use a different streaming platform (E.g., YouTube).
How-to videos
-
How to connect my laptop to a TV via HDMI.
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What to do if you cannot connect a BT Smart Hub 2
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.