Zinc Formula E GZ3 500W Foldable Electric Scooter for Adults

If the scooter run time is short, check the following:

• Ensure the battery has received a full charge.
• Try an alternative plug socket to charge.

If the issue remains, please contact the support team using the details on this page.

If the scooter runs sluggishly, check the following:

• Ensure thescooter is not overloaded.
• Ensure the scooter is only used on solid, even clean and dry surfaces such as pavement and flat ground.

If the issue remains, please contact the support team using the details on this page.

If the scooter will not run, check the following:

• Ensure the battery has received a full charge.
• Try an alternative plug socket to charge.
• Try to kick-start to gain momentum.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E0 error code, check the following:

• Ensure the battery has received a full charge.
• Try an alternative plug socket to charge.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E1 error code, check the following:

• Ensure the battery has received a full charge.
• Try an alternative plug socket to charge.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E2 error code, check and replace the controller.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E3 error code, check the following:

• Stop using the scooter, wait for 15 minutes, and then try again.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E4 error code, check that the displayer and controller are connected securely.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E5 error code, check the motor hall terminal is connected well and is good condition.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E6 error code, check that the throttle and wiring are secure.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E7 error code, check that the brake shifter and wiring is secure on the scooter.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E8 error code, check the following:

• Stop using the scooter, wait 5 minutes, and then try again.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E9 error code, check the following:

• Turn off the scooter, wait 5 minutes, and try again.

If the issue remains, please contact the support team using the details on this page.

If the display shows an E10 error code, check the following:

• Check that the cable between the controller and battery is connected correctly and does not feel loose.

If the issue remains, please contact the support team using the details on this page.