Ray-Ban Meta Headliner - Shiny Black, Polar G15 Green

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

When you take your Ray-Ban Meta smart glasses out of the box, they should already be charged and ready for setup. The directions below will walk you through setting up your smart glasses and pairing them with the Meta View app.

To unbox and prepare your Ray-Ban Meta smart glasses for setup:

1. Remove the plastic tab between the case and the glasses.
2. Remove your glasses from the case.
3. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
4. Redock the glasses inside the case.
5. When the case LED starts flashing blue, your device is ready to pair with the Meta View app.
   • If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.

The Meta View app acts as a companion to your Ray-Ban Meta smart glasses, allowing you to customise device settings, configure voice controls, use calling and messaging features, live stream and more. You can download the Meta View app from the App Store or Google Play and log in using your Meta account. The Meta View app is only available on mobile devices.

To pair your smart glasses with the Meta View app and complete device setup:

1. Ensure that your device is in pairing mode by following the instructions above.
2. Download the Meta View app from the App Store or Google Play and log in using your Meta account.
   • If you don't already have a Meta account, you'll be asked to create one. 
3. Turn on the Bluetooth setting on your phone.
4. Following the instructions in the Meta View app to finish setting up your glasses.

Bear in mind that Ray-Ban Meta smart glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account.

A Meta account is required to use your Ray-Ban Meta smart glasses. If you already have a Meta account, you can enter your login details to continue using your device. If you don't have a Meta account, you can set one up using your email address, Instagram account or Facebook account.

To set up a Meta account:

1. Open the Meta View app on your phone and follow the on-screen instructions.

Setting up your Meta account with an email address

To set up a Meta account using your email address, you will need to provide:

• Email: You can only create one Meta account per email address.
• First name and surname: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
• Birthday: You need to be at least 13 years old to sign up for a Meta account in most regions. We use this information to help provide age-appropriate experiences for the youngest members of our community.
• Password: This must be at least eight characters long. Avoid passwords that someone could guess easily.

After setting up your Meta account, you can add or remove this account from the same Accounts Centre as your Facebook and Instagram accounts at any time.

Setting up your Meta account with Facebook and Instagram

When you create a Meta account with Facebook or Instagram, your Meta account will be added to the same Accounts Centre as your Facebook or Instagram account. You can always choose to remove accounts from the same Accounts Centre.

For existing Ray-Ban Stories users

If you currently use your Facebook account to access your Ray-Ban Stories, you will need to set up a Meta account to continue using your device. If you already have a Meta account, you can enter your login details to continue using your device.

To set up a Meta account if you currently use a Facebook account to access your device:

1. Open the Facebook View app on your phone and follow the on-screen instructions.

For new Ray-Ban Stories users

If you're a new Ray-Ban Stories user, you can set up your Meta account using your email address, Instagram account or Facebook account.

To set up a Meta account as a new user:

1. Open the Facebook View app on your phone and follow the on-screen instructions.

Setting up your Meta account with an email address

To set up a Meta account using your email address, you will need to provide:

• Email address: You can only create one Meta account per email address.
• First name and surname: We recommend using your real name in case you need to recover your account or manage your store purchases, but it is not required.
• Birthday: You need to be at least 13 years old to sign up for a Meta account (14 if you live in South Korea or Spain). We use this information to help provide age-appropriate experiences for the youngest members of our community.
• Password: This must be at least eight characters long. Avoid passwords that someone could guess easily.

After setting up your Meta account, you can add or remove this account from the same Accounts Centre as your Facebook and Instagram accounts at any time.

Setting up your Meta account with Facebook and Instagram

When you create a Meta account with Facebook or Instagram, your Meta account will be added to the same Accounts Centre as your Facebook or Instagram account. You can always choose to remove accounts from the same Accounts Centre.

To charge your glasses:

1. Place your glasses in the charging case with the nose bridge of the glasses connected to the charging port.
   • This is the only way to charge the glasses.
2. You'll know that your glasses are charging when the case LED blinks after you've docked the glasses and closed the case.
   • If your glasses are turned on and paired with the Meta View app, you can check the charging status in the app.

Note: The first time that you charge your glasses, you need to remove the protective plastic tab from the metal charging connections on the case.

To charge your case:

1. Connect the case to a power adapter using a USB-C cable by plugging it into the bottom of the charging case.
2. Plug the power adapter into a wall socket.

Charging cable requirements:

• USB-C to USB-C or USB-C to USB-A (compliant with USB-C Standard)
• Any generation of USB should be compatible
• At least 1.2A current rated (lower current rated cables still work but at slower charge speeds)

Power adapter requirements:

• USB-C or USB-A compliant chargers
• 5W or greater (lower wattage chargers are likely to still be compatible but charge times could be slower)
• USB-PD (power delivery) not a requirement

Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta View app or your charging case.

From the Meta View app

• When your glasses are connected to the Meta View app, you'll be able to see the charge status of your glasses on the home screen in the top left.
• You can also view the charge level of your glasses by tapping . If your glasses are docked in the case, you can also view the charge level of your case.

From your charging case:

The charging case has an LED on the front that shows the charge level of your glasses and case.

• Glasses docked

• When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.

• Case LED status	What it means
  Green solid light	Glasses fully charged
  Orange solid light	Glasses charging
  Red blinking light	Charging error

  Case empty

• When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it's empty to see the charge level of the case.

To safely remove your Ray-Ban Meta smart glasses from the charging case, we recommend gently pulling up on the hinge where the arm meets the frame. This will undock the glasses from the charging case and will also prevent smudges on the lenses from your fingers.

Your Ray-Ban Meta smart glasses and charging case have different charge lifecycles.

Glasses

• Fully charged glasses last up to four hours for moderate usage. This may vary with use and other factors.
• You can fully charge glasses in about 75 minutes in the charging case.
• You can quickly charge the glasses to 50% in 22 minutes in the charging case.

Charging case

• The fully charged case provides up to 32 hours of charging for your glasses. The number of hours varies according to how you're using the features.
• You can fully charge the case in 3.5 hours using a USB-C cable.

The notification LED, located near the right frame, changes colour to signal a change of status relating to power, the capture function, voice controls and the call function. You can learn what each colour means in the notification LED library on the Meta View app

To view the notification LED library:

1. From the Meta View app, tap  in the bottom left.
2. Tap SEE ALL.
3. Scroll down and tap Learn about gestures and LEDs.

You can also customise the brightness of the notification LED.

To adjust notification LED brightness:

1. Open the Meta View app on your smart phone.
2. Tap  in the bottom right.
3. Tap Your glasses, or select the device that you want to manage settings for then tap Your glasses .
4. Tap Notification LED brightness.
5. Tap the notification LED brightness setting that you want to use. You can choose from:
   • Automatic (uses the ambient light sensor to adjust the brightness based on your environment)
   • Low
   • Medium
   • High

We recommend always storing your glasses in the charging case when not in use to protect them from drops and scratches.

To clean your glasses:

1. Use a dampened cloth and mild soap, avoiding all types of solvents or alcohol.
   • Don't use dirty or abrasive cloths which could alter the features of the lenses.
   • Don't hold your glasses under running water.
2. Gently clean the lenses, camera lens and the nose bridge charging contacts.
3. Dry off the glasses before putting them back inside the charging case or wearing them.

You can find additional care and safety instructions in the Safety & warranty guide.

Ray-Ban Meta smart glasses and water resistance

Ray-Ban Meta smart glasses are IPX4 water-resistant. IPX4 rating means your glasses are safe, even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.

Your glasses are not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry your glasses thoroughly and clear the charging areas of residue or other debris.

The power switch for Ray-Ban Meta smart glasses is located on the left inner arm of the glasses, near the hinge.

To turn your glasses on:

1. Slide the power switch towards the lenses.

   
   

   

2. The notification LED will blink while your glasses turn on. When it turns solid green, you're ready to continue.

To turn your glasses off:

1. Slide the power switch towards the back of the glasses.

   
   

   

2. The notification LED will blink red to signal that the glasses are turning off.

If you're experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any un-imported media or cause the glasses to unpair from the Meta View app.

To restart your glasses:

1. Slide the power button back to power the glasses off.

   
   

   

2. Wait a few seconds, then slide the power button forward to turn the glasses back on. Your glasses will automatically reconnect with the app after they wake up.

   
   

   

If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again.

To force restart your glasses:

1. Slide the power button back to power the glasses off.
2. Press and hold the capture button.
3. While still holding the capture button, slide the power button forward to turn your glasses back on.
4. Once the status light LED turns red, release the capture button.

After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don't reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta View app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.

The Meta View app will notify you of any software updates for your glasses or the app. You can also check for updates manually.

To check for updates for Ray-Ban Meta smart glasses:

1. From the Meta View app, tap  in the bottom right.
2. Tap Your glasses or select the device that you want to manage settings for then tap Your glasses.
3. Tap Updates.

A factory reset will delete all captures on your glasses and will require you to unpair and re-pair your glasses with the Meta View app. You can factory reset your glasses from the Meta View app or you can perform a manual factory reset.

To factory reset your glasses using the Meta View app:

1. From the Meta View app, tap  in the bottom right.
2. Tap Your glasses or select the device that you want to manage settings for then tap Your glasses.
3. Tap General.
4. Tap Factory reset.
5. Follow the on-screen instructions.

To manually factory reset your glasses:

1. Close the right temple arm.
2. Press the capture button five times until the notification LED turns orange.
3. Press and hold the capture button until the notification LED starts flashing.
4. Release the capture button and wait for the LED to cycle through white and then blue before turning off to indicate that factory reset is complete.

Once your device has been factory reset, you'll need to unpair and then re-pair your glasses with the Meta View app.

To unpair your glasses from the Meta View app:

1. From the Meta View app, tap  in the bottom right.
2. Tap Your glasses, or select the device that you want to manage settings for then tap Your glasses .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.

To re-pair your glasses with the Meta View app:

1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Redock the glasses inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta View app.
   • If your device doesn't automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta View app, tap  in the bottom right.
6. Tap Add device in top right and follow the on-screen instructions.

Factory reset charging case

If you're experiencing issues using your charging case, a factory reset might help.

To factory reset your charging case:

1. Remove your glasses from the case.
2. Press and hold the button on the back of the case for more than 16 seconds to factory reset the case.

You can share your view from Ray-Ban Meta smart glasses while on a Messenger or WhatsApp call. To turn on this feature, tap  during a Messenger or WhatsApp video call.

You can switch between your glasses camera view and phone camera view by double-pressing the capture button on your glasses.

While you're sharing video from your glasses camera, you can lock your phone to go hands-free while continuing to share the view from your glasses.

Meta AI enables a hands-free way to get information, or for calling, messaging, recording videos and more. Once turned on, you can activate Meta AI on your glasses by saying "Hey Meta," or by tapping and holding the touchpad on your glasses.

To turn on Meta AI:

1. From the Meta View app, tap  in the bottom right.
2. Tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggle next to Meta AI to turn this feature on or off.
   • From here, you can also tap "Hey Meta" preferences and then tap "Hey Meta" to turn on the "Hey Meta" wake word. When this is turned on, you can say "Hey Meta" or "OK Meta" to activate Meta AI.

When someone takes a picture or records video with their glasses using the physical button or voice command, an external capture LED light turns on. This signals to others that the glasses are in use.

You can start a live-stream to connect with your followers in real time through your smart glasses. The feature is available on Facebook and Instagram.

To start a live-stream:

1. Ensure that your glasses are powered on and connected to the Meta View app.
2. On your phone, open Facebook or Instagram.
   • Ensure that you're on the latest version of the Facebook or Instagram app.
3. Tap .
4. Tap Live.
5. Tap Video, then tap Next.
6. Tap  on the left to connect to your glasses.
7. On your glasses, double press the capture button to switch to your glasses camera.
8. Tap Go live to start your live-stream.

Note: You can switch between cameras at any time, before or during a live video, by double pressing the capture button on your glasses.

Best practices for improving live-stream quality

Live-streams from your glasses will be lower resolution than recorded videos from your glasses or phone. You can improve resolution and video quality by following these best practices:

• Keep your phone close to you and in front of you, or in a front pocket.
• If you have a good 5G Wi-Fi signal, connect your phone to Wi-Fi, otherwise disable Wi-Fi on your phone and seek out a strong mobile phone signal.
• Do not stream music from your phone or interact with other Bluetooth devices (e.g. smart watch) during a live-stream.
• Turn off or disconnect other Bluetooth devices from your phone.

Note: Co-hosting a live video while streaming from glasses is possible; however, some functions may be limited and doing so may affect the quality of your live-stream. When you've finished co-hosting, restart your live video for best quality.

With Ray-Ban Meta smart glasses, you can connect Messenger, WhatsApp and your iPhone or Android phone with the Meta View app to make calls and send messages using your voice. Your glasses can also announce when you get messages and read them out.

To connect Messenger, WhatsApp or your phone to Meta View:

1. From the Meta View app, tap  in the bottom right.
2. Tap Communication or select the device that you want to manage settings for, then tap Communication.
3. Tap Connect next to one of the providers

To send a message:

1. With your glasses on say, "Hey Meta, send a message to [name]".
2. To use a specific provider (e.g. WhatsApp), say "Hey Meta, message [name] on WhatsApp".
3. Listen and confirm that you've selected the correct person.
4. Say the message that you want to send. Your device will read your message back to you to make sure that it's correct.
5. From here, you can say, "Yes", "No" or "Cancel".

To send a voice message through WhatsApp or Messenger:

1. With your glasses on say "Hey Meta, send a voice message to [name]".
2. To use a specific provider (e.g. WhatsApp), say "Hey Meta, send a voice message to [name] on WhatsApp".
3. Listen and confirm that you've selected the correct provider and person.
4. Once recording has begun, say the voice message that you want to send.
5. The recording will stop once silence is detected for 3 seconds or the 1-minute limit has been reached.
6. Your device will ask to confirm that you'd like to send.
7. From here, you can say "Yes", "No", or "Change".

To make a call:

1. With your glasses on say, "Hey Meta, call [name]".
2. To use a specific provider (e.g. WhatsApp), say "Hey Meta, call [name] on WhatsApp".
3. Listen and confirm that you've selected the correct person.
4. After you've confirmed, the call will start connecting.
5. When you've finished with the call, you double-tap the touch pad on your glasses or you can hang up from your phone.

Note: You can also answer or decline incoming calls by saying "Hey Meta, answer" or "Hey Meta, decline".

You can also share your view from your Ray-Ban Meta smart glasses while on a Messenger or WhatsApp video call.

To disconnect Messenger, WhatsApp or your phone from Meta View:

1. From the Meta View app, tap  in the bottom right.
2. Tap Communication or select the device that you want to manage settings for, then tap Communication.
3. Tap the provider that you want to disconnect, then tap Disconnect.

Message announcement and read out

When you connect to a provider and have voice controls turned on, your glasses can announce who's messaging you or read out your messages.

To set up message announcement and read out:

1. From the Meta View app, tap  in the bottom right.
2. Tap Communication or select the device that you want to manage settings for, then tap Communication.
3. Tap Your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages or Read out messages to turn these features on or off.

Notes:

• If you can't hear message announcements when the toggle is on, make sure that you've provided Bluetooth permission in your phone's settings for the messaging app.
• When vanish mode has been enabled on Messenger, your glasses won't be able to read your messages out loud.
• Wireless carrier charges may apply if you connect your glasses to your iPhone or Android phone.
• When you choose to connect your iPhone or Android phone to your glasses, you'll be asked for permission to access your phone contacts, so you can make hands-free calls from your phone with your glasses. Phone numbers and contact history will stay on your devices and will not be shared with Meta servers.
• If your phone is a dual SIM device, then your phone's default SIM will be used to make hands-free calls when connected to the Meta View app.

Important information about making emergency calls using Ray-Ban Meta smart glasses

• Emergency calls (e.g. 911 in the US) must be initiated from your mobile device.
• If you have connected your glasses to your iPhone or Android phone, please review your carrier's emergency calling information to understand any limitations.

If you receive a Bluetooth connection error while using your glasses, here are some things that you can try:

• Move closer to your phone.
• Keep your phone in front of you, or in a front pocket.
• Disable Wi-Fi on your phone.
• Turn off or disconnect other Bluetooth devices from your phone.

If you're still having issues, please contact Meta Store support.

You can use the following gestures on the touchpad on the right temple of your glasses to control audio playback and adjust volume:

• Tap once to pause or play audio.
• Double tap to skip forward.
• Triple tap to skip back.
• Swipe forward to turn the volume up.
• Swipe back to turn the volume down.

When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.

You can set a timer for up to 24 hours in the future using voice controls on Ray-Ban Meta smart glasses. You can have up to three active timers and can cancel or change timers at any time. Your glasses and phone will notify you about timers, and you can manage timers in the Meta View app.

To use timers, ensure that you have voice controls enabled, you have notifications turned on for the Meta View app, and your glasses are connected to your phone with Bluetooth.

Manage timers using voice controls

• To set a timer, you can say something like: "Hey Meta, set a timer for 5 minutes."
• To change a timer, you can say something like: "Hey Meta, change my 5-minute timer to 10 minutes."
• To cancel a timer, you can say something like: "Hey Meta, cancel my 30 minute timer."
• To check the remaining time of a timer, you can say something like: "Hey Meta, how much time is left on my timer?"
• To review active timers, you can say something like: "Hey Meta, what are my timers?"

Manage timers using the Meta View app

To manage timers using the Meta View app:

1. Open the Meta View app on your mobile phone.
2. Tap .
3. Tap .
   • Tap  next to an existing timer to pause it.
   • Tap  next to a paused timer to resume it.
   • To delete an existing timer, tap the timer and then tap Delete.