PHILIPS SONICARE RECHARGEABLE AIRFLOSS

Using AirFloss with mouthwash will enhance your oral health results and leave your mouth feeling even fresher. Most mouthwashes can be used in the AirFloss. However, mouthwashes containing Isopropyl Myristate should not be used in the AirFloss as this can harm the plastics in the device and possibly even cause loss of function.

The reservoir door might not be properly attached. If the door does not fit cleanly over the reservoir opening, first try to re-attach the door so that it fits cleanly over the reservoir opening. In the AirFloss handle you will see the opening leading to the reservoir has slots into which the door hinges snap. Simply snap the door hinges into the slots in the reservoir opening. If the reservoir door is broken or if it will not stay locked in the handle, a new door may be necessary. In this case, please contact Philips Consumer Support, you can do this by calling 02079 490 240.

If you have noticed that your AirFloss seems to need more frequent recharging when you travel, you can try a few things. First, make sure your AirFloss is fully charged prior to travel by placing it on the charger for 24 hours. This ensures that the charge level is at full capacity. Also, if you pack your AirFloss so that it is very tightly packed against other items (such as clothing in your luggage or bag, or in a cabinet, for example), the power button may accidentally be pressed. This will result in the power gradually depleting, similar to leaving a flashlight switched on. This will not damage your AirFloss, but it may leave it with little or no charge when you need it.

Do not use the AirFloss with a bent/broken nozzle. Please purchase a new nozzle. However, if your nozzle has broken and cannot be removed from the handle please contact Philips Consumer Support. You can do this by calling 02079 490 240.

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

Yes. The AirFloss can now deliver mouthwash or water in two ways. For the single-burst function, press and release the activation button for a single burst of air and micro-droplets of mouthwash or water between the teeth. Alternatively, press and hold the activation button to deliver a sequence of consecutive bursts of mouthwash or water at a rate of approximately 1 per second.

Bleeding gums may be a sign of infection and a little bleeding can be normal when starting a new oral care routine, as you may be cleaning in areas not previously reached. However, if bleeding is excessive or does not stop within a few days of regular use of AirFloss, consult a dental professional.

If you have noticed that your AirFloss seems to need more frequent recharging when you travel, you can try a few things. First, make sure your AirFloss is fully charged prior to travel by placing it on the charger for 24 hours. This ensures that the charge level is at full capacity. Also, if you pack your AirFloss so that it is very tightly packed against other items (such as clothing in your luggage or bag, or in a cabinet, for example), the power button may accidentally be pressed. This will result in the power gradually depleting, similar to leaving a flashlight switched on. This will not damage your AirFloss, but it may leave it with little or no charge when you need it.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

The AirFloss nozzle and reservoir vent is clogged or dirty.

If the AirFloss becomes clogged, it is important to clean the inside and outside of the nozzle, as well as the reservoir vent.

To clean the nozzle, follow the steps below:

1. Remove the AirFloss nozzle from the handle

2. Rinse the nozzle with warm water. We advise you to clean it after each use to eliminate the residue

To clean the reservoir vent, follow the steps below:

There is a small vent in the reservoir door opening (where you put the water/mouthwash) to let air in as water is drawn out. If the vent is clogged or dirty, it will reduce and eventually stop the water flow from coming out of the nozzle.

1. Take a damp/moist paper towel or cotton swab

2. Wipe along the inside edge of the reservoir door opening, especially on the top area

3. Rinse well with cold tap water and ensure that there is no debris/dust left

Note: Ensure that there is no debris from paper towels or cotton swabs inside the reservoir area.

Charging your AirFloss

If this is your first time using the AirFloss, it is important to charge it for 24 hours before using.

Another tip to ensure that your AirFloss stays charged, leave it on the charger when not in use. Leaving it on the charger will not damage your AirFloss.

Note: When it is fully charged, AirFloss has an operating time of up to 2 weeks (or 14 uses).

Note: When the charge indicator flashes yellow, the battery is low and needs to be recharged (fewer than 3 uses left).

Press the power button to ensure that your Sonicare AirFloss is on.

Place it on the charger

If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.

Charging process:

* 1 green LED: 33% charged

* 2 green LED: 66% charged

* 3 green LED: 100% charged

Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.

Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).

If you are using your Philips Sonicare AirFloss for the first time, a little discomfort or bleeding can occur. Read more information below on why this happens.

Using for the first time

When starting a new oral care routine, it is normal for your gums to bleed. One reason for this is because you may not have been cleaning in certain areas that cannot be reached.

Any discomfort will disappear as your gum health improves.

Note: If bleeding is excessive or does not stop within 3 to 4 weeks of regular use of AirFloss, consult your dentist.

If you see any leakage from your Philips Sonicare AirFloss, check out our tips below on how to solve this issue.

Leakage from the nozzle

If the leakage is coming from the nozzle area, try to remove and re-insert it to ensure that the nozzle is fully inserted. There should be a small gap between the nozzle and the handle; this is normal.

Leakage from the reservoir

If the leakage is coming from the reservoir, there are two solutions you can try.

Reservoir door/cover

After re-filling the reservoir with water/mouthwash, ensure that the reservoir door/cover is closed. You should hear a clicking sound.

Too much water/mouthwash

Ensure that you do not put too much water/mouthwash inside the reservoir.