PHILIPS POWERTOUCH PRO PT920 SHAVER

Please click here for the Philips troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

After cleaning, water may drip from the shaver for a while because some water may collect between the inner body and the outer shell during cleaning. The inner body is completely watertight and water cannot reach the electronic parts of the shaver, so your shaver continues to be absolutely safe.

Yes, you can recharge your shaver after every shave. The battery in your shaver is a lithium-ion battery which allows you to recharge it every day. Unlike traditional batteries, this type of battery is not harmed by frequent recharging.

When the appliance is charging, the charging light or battery symbol flashes. When the battery is fully charged, the charging light or battery symbol lights up continuously. To save energy, the charging light or battery symbol goes out after approx 30 minutes. To check if the appliance is in energy-saving mode, please try the following: 

• Remove the small plug of the cord from the appliance, or remove the appliance from the charging stand. 
• Insert the small plug of the cord into the shaver again, or place the appliance back in the charging stand. 
• The charging light or battery symbol should light up for 30 minutes before going out again.

 If the charging light still does not work, please contact Philips Consumer Support. You can do this by calling 02079 490 240.

The shaving unit symbol is automatically shown for 7 to 10 successive shaves. After 7 to 10 shaves it automatically stops. You can also reset it manually. Press and hold the on/off button for approximately 10 seconds.

Yes, you can safely use an alcohol-based preshave lotion. Use of an alcohol-based preshave lotion may, however, affect the appearance of your shaver. The preshave lotion will not have any effect on the inside of the shaver or on its performance. 

Note: If you use an alcohol-based preshave lotion, always wash your hands before you pick up the shaver. Spread the preshave over your beard. Allow the preshave to be absorbed by the beard hairs. Then shave as you are accustomed to. The purpose of alcohol-based preshaves is to dry out the hairs and make them stand upright so that they can be shaved off more easily. This shaver is not designed for shaving with other pre-shaves like creams, foams, gels or other cosmetic products.

Yes, you can clean the shaver under the tap. Be careful with hot water. Always check if the water is not too hot, to prevent your hands from getting burnt. Note: Never dry the shaving unit with a towel, as the loops of the towel may catch on the shaving heads, which may damage them.

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.