SIM Free Samsung Galaxy S24 Ultra 5G 256GB AI Phone - Black

Please note, a factory reset will delete all data on the phone. If you would like to keep any data, we recommend backing up your Android phone.

1. Go to Settings. 
2. Go to General Management. 
3. Go to Reset. 
4. Select Factory Data Reset. 
5. Confirm your selection by selecting Reset. 
6. Select Delete All.

You can backup your phone using Google One. 

1. Go to Settings. 
2. Go to Google. 
3. Go to All Services. 
4. Select Backup. 
5. Toggle on Backup by Google One. 
6. Tap Back up now to back up your data.

1. Launch the Settings app. 
2. Tap Security & Privacy. 
3. Tap Lock screen. 
4. Tap Fingerprints. 
5. Read the on-screen instructions and tap Continue. 
6. Place your finger on the fingerprint sensor to register your fingerprint. 
7. Follow the on-screen instructions until fully registered.

If the phone isn’t charging, check the following: 

1. Check that the charging cable is secure and not damaged. 
2. Try an alternative charging cable. 
3. Try an alternative mains plug socket. 
4. Clean the charging port with a small, soft brush to remove debris from the port. 
5. Reboot the device by holding down the Power and Volume Up buttons. 
6. Plug the phone into the charger and update the phone to the latest software if necessary through the Settings menu.

To optimise the battery life, try the following: 

Once you have signed into your Samsung account on your device it will automatically activate all of the AI features. 

You can disable these features by going into Settings, Advanced Features, Advanced Intelligence, and then press the switch by Process data only on device. 

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.