MACBOOK PRO 13.3'' I5 8GB 128GB SLVR
392/5508
Product details
- Brand: Apple
- Catalogue number: 392/5508
- Manufacturer's number: MF839B/A
Apple Support
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FAQs
Dont attempt to replace or remove the battery yourself you may damage the battery, which could cause overheating and injury. The lithium-ion battery in MacBook Pro should be replaced by Apple or an authorized service provider, and must be recycled or disposed of separately from household waste. Dont expose your MacBook Pro to extreme heat sources, such as radiators or fireplaces, where temperatures might exceed 212°F (100°C). Dont incinerate the battery.
Charge MacBook Pro only with the included 60W or 85W MagSafe 2 Power Adapter, or with other third-party cables and power adapters that are compatible with MagSafe 2 and are compliant with applicable regulations. Using damaged cables or chargers, or charging when moisture is present, can cause fire, electric shock, injury, or damage to MacBook Pro or other property. When you use the included 60W or 85W MagSafe 2 Power Adapter to charge MacBook Pro, make sure that the AC plug or AC power cord is fully inserted into the power adapter before you plug the adapter into a power outlet.
When cleaning the outside of your MacBook Pro and its components, first shut down your MacBook Pro, and then unplug the 60W or 85W MagSafe 2 Power Adapter. Then dampen a clean, lint-free cloth to wipe the MacBook Pro exterior. Avoid getting moisture in any openings. Dont spray liquid directly on the computer. Dont use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.
To clean your MacBook Pro screen, first shut down your MacBook Pro and unplug the 60W or 85W MagSafe 2 Power Adapter. Dampen a clean, lint-free cloth with just water and wipe the screen. Dont spray liquid directly on the screen.
The most common causes for frequent buffering include: -
- A slow or unstable internet connection.
- A poor-quality Wi-Fi signal.
- Network congestion or high bandwidth usage.
- Outdated apps or an old device.
- Streaming in higher video quality than your internet connection can handle.
Try the following steps: -
- Pause the video/game for a few seconds to let it build up enough data to resume.
- Lower the streaming quality from 1080p to 720p.
- Close other apps or devices to reduce bandwidth usage.
- Use a wired ethernet connection.
- Move close to your router if you are using a Wi-Fi connection.
- Restart your router.
- Check if there is an update for the streaming app or your devices firmware.
Below is a general guide:
- Standard Definition: 3-4 Mbps.
- High Definition: 5-8 Mbps.
- 4K/Ultra HD: 15-25 Mbps.
Possible reasons for your streaming still buffering are: -
- Inconsistent internet speed.
- Wi-Fi signal keeps dropping.
- The ISP (Internet service provider) or streaming service is overloaded.
- Device performance issues (E.g., overheating, low memory).
Try the following: -
- Run an internet speed test using for example Speedtest.net.
- Try streaming on a different device.
- Use a different streaming platform (E.g., YouTube).
How-to videos
-
How to Fix Charging Issues on a Phone or Tablet
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.