Astro A40 Wired Gaming Headset for Xbox One

Make sure the headset is fully inserted into the audio jack and that there are no loose connections. Try unplugging and re connecting to confirm the connection. Check for any visible damage on the cable and port.

Confirm the device is not muted and that the volume is turned up. Also check that the headphones are set as the default output device. 

Check that the connection is secure. Check for any debris build up on the headset. Cross test the headset on a different device

Check the connection is secure. Check the volume is turned up and the headset is not set on mute. Try disconnecting and re-connecting. Inspect the cable for any damage on the cord and the connection port

Check your device connections and ensure the headset is recognised as your designated device

Confirm the cable is connected and no visible damage to the cable or jack port. If both are confirmed and the issue is persisting, disconnect the headset and re connect

Disconnect and re-connect the headset

Check the wire is not touching another wire and the connection is secure