JAWBONE MOVE

1) Potential issues - Tracker does not sync automatically when the app opens. - Tracker does not sync after pressing the button. 2) Checklist Checking the following items can sometimes quickly resolve the issue: - Is your internet working? - Is there more than 30% charge on your band's battery? - Is your Bluetooth on? - Is your tracker close enough to your device? Your tracker needs to be near your device for Bluetooth to connect. - Do you have the most updated version of the app? Check your app store to see if updates are available. 3) Troubleshooting steps If the checklist doesn't work, try these troubleshooting steps. 1) Reboot your phone and re-launch UP. 2) Uninstall, then reinstall UP. iPhone: To uninstall UP, tap and hold the UP icon on device screen. All your icons will start to move. Then, tap the "x in the corner of the UP icon. Press the home button to save your changes. Then, visit the app store and reinstall UP. Android/Amazon Fire OS: Tap and hold on the UP icon. 3) Try a soft reset Remove and replace the battery to perform a soft reset - Use the battery tool to unscrew and remove the battery cap. - Remove the battery. - Replace the battery, then use the battery tool to replace the battery cap. - Sync your tracker to complete the reset process.

1) Potential issues - Pressing the tracker button does not change modes. - The tracker button does not respond. 2) Checklist Checking the following items can sometimes quickly resolve the issue: - Are you in awake mode? You may only change modes from awake mode. To check your current mode, press the tracker button once. If the runner icon flashes 3 times, you're in stopwatch mode. If the moon icon flashes once, you're in sleep mode. To return to awake mode, press and hold the button until you see the runner icon flash once. - Does your tracker have battery power? Tap on the tracker icon in the upper right corner of your homescreen to open the right menu. Battery life will be displayed at the top of the right menu. If you are low on battery, or if your tracker has not synced recently, try replacing the battery. See this video to learn how. 3) Troubleshooting steps - Soft reset Remove and replace the battery to perform a soft reset Use the battery tool to unscrew and remove the battery cap. Remove the battery. Replace the battery, then use the battery tool to replace the battery cap. Sync your tracker to complete the reset process.

1) Checklist Checking the following items can sometimes quickly resolve the issue: - Check the UP app to see what time your tracker last synced. Tap on the tracker icon in the upper right corner of the homescreen. Then check the last synced time. If it was synced recently, the device is likely nearby. - Check your laundry. Trackers are often found attached to clothes in dirty or clean laundry. 2) Troubleshooting If the checklist doesn't work, try these troubleshooting steps. - Bring your device to the area where you may have lost your tracker. Then, open the app and watch for a sync. If your device syncs, the tracker is nearby. - Use the "Find Tracker feature to see where you last synced. From the homescreen, tap the tracker icon in the top right corner. Then tap on the top part of the right Menu. Then tap "Find Tracker. Look for your tracker in the last place it was synced. Use step #1 above to help. If you can't find it, try finding it in places you visited after that location.