SIM Free Nokia G42 5G 128GB Mobile Phone - Purple

1. Open the SIM and memory card tray: push the tray opener pin into the tray hole and slide the tray out.
2. Put a nano-SIM card in the SIM slot on the tray with the contact area face down.
3. If you have a memory card, put it in the memory card slot.
4. Slide the tray back in.

1. Tap Settings > Network and internet > Internet .
2. Switch Wi-Fi on.
3. Select the network you want to use.

1. Tap Play Store .
2. Tap the search bar to look for apps, or select apps from your recommendations.
3. In the app description, tap Install to download and install the app.
To see your apps, go to the home screen and swipe up from the bottom of the screen.

1. Tap Settings.
2. Tap System.
3. Tap System Update.
4. Tap Check for Update.

When your phone notifies you that an update is available, just follow the instructions shown on the screen. If your phone is low on memory, you may need to move your photos and other things to the memory card. Before starting the update, connect a charger or make sure that the device battery has enough power, then connect to Wi-Fi, as the update packages may use up a lot of mobile data.

1. Tap Settings.
2. Tap System.
3. Tap Reset Options.
4. Tap Erase all data.
5. Follow the on-screen instructions to complete the reset.

1. Tap Settings.
2. Tap Connected devices.
3. Tap Connection preferences.
4. Tap Bluetooth.
5. Tap Use Bluetooth to switch on.
6. Ensue the other device is switched on and in Bluetooth mode.
7. Tap Pair new device.
8. Tap the desired device from the list.

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.