JLab GO Wireless Mouse and Keyboard

If your JLab Bluetooth mouse will not turn on, please check the following: 

• Battery is dead or not inserted properly: Replace or reseat the AA battery (Go Mouse) or recharge via USB-C (JBuds Mouse).
• Power switch is off: Ensure the switch on the bottom is set to “ON.”
• Faulty battery: Try a different battery or charging cable.

If your JLab Bluetooth mouse won’t connect via Bluetooth, please check the following: 

• Enter pairing mode:  
  • Quick press the mode button to toggle to Bluetooth 1 or 2.
  • Then press and hold the same button until the LED starts flashing (pairing mode). 
• Select the mouse in your device’s Bluetooth settings (e.g., “JLab JBuds Mouse”).
• Forget and re-pair: If previously connected, remove it from your device’s Bluetooth list and try again.
• Try another device to rule out host-side issues.

If your JLab Bluetooth mouse is connected, but not responding, please check the following: 

• Surface issues: Optical sensors may not work well on glossy or reflective surfaces.
• Low battery: Recharge or replace the battery.
• USB dongle mode: If using the 2.4GHz dongle, ensure the mouse is toggled to the correct mode.
• Driver issues: Update or reinstall mouse drivers via Device Manager (Windows).

If your wireless Bluetooth keyboard will not turn on, please check the following: 

• Battery is dead: Charge the keyboard or replace the batteries.
• Power switch: Make sure the keyboard is actually turned on.
• Faulty cable (if rechargeable): Try a different charging cable or port.

If your wireless Bluetooth keyboard will not connect to your device, please check the following: 

• Enter pairing mode: Hold the Bluetooth or Connect button until the LED blinks.
• Forget and re-pair: On your device, remove the keyboard from Bluetooth settings and reconnect.
• Too many paired devices: Some keyboards can only remember a few devices. Clear the pairing list if needed (check the user manual for this procedure).
• Compatibility: Ensure your device supports external Bluetooth keyboards.

If some of the keys aren’t working or typing the wrong characters on your wireless Bluetooth keyboard, please check the following: 

• Keyboard layout: Make sure the correct language/layout is selected (e.g., QWERTY vs AZERTY).
• Sticky keys or debris: Clean the keyboard gently with compressed air.
• Driver issues: Update or reinstall keyboard drivers on your computer.

If your wireless Bluetooth keyboard disconnects randomly, please check the following: 

• Battery level: Low battery can cause dropouts—charge or replace batteries.
• Interference: Move away from other wireless devices or Wi-Fi routers.
• Power saving settings: On Windows, disable USB power saving in Device Manager > Bluetooth > Properties > Power Management.