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TOSHIBA 15.6INCH C50D-B AMD E1 4GB 500GB

Product details

  • Brand: Toshiba
  • Catalogue number: 245/5914
  • Manufacturer's number: C50D-B-120

Toshiba Technical Support

UK: Eire:
01932 841600 (+44) 1932 841600
Mon-Sun:
Open 24 hours

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FAQs

This can be caused by the critical windows updates that are running in the background. Please ensure you are connected to the internet with your laptop powered in the 'on' position. This will allow these updates to complete.

The most common causes for frequent buffering include: - 

  • A slow or unstable internet connection.
  • A poor-quality Wi-Fi signal.
  • Network congestion or high bandwidth usage.
  • Outdated apps or an old device.
  • Streaming in higher video quality than your internet connection can handle.

Try the following steps: - 

  • Pause the video/game for a few seconds to let it build up enough data to resume.
  • Lower the streaming quality from 1080p to 720p.
  • Close other apps or devices to reduce bandwidth usage.
  • Use a wired ethernet connection.
  • Move close to your router if you are using a Wi-Fi connection.
  • Restart your router.
  • Check if there is an update for the streaming app or your devices firmware.

Below is a general guide: 

  • Standard Definition: 3-4 Mbps.
  • High Definition: 5-8 Mbps.
  • 4K/Ultra HD: 15-25 Mbps.

Possible reasons for your streaming still buffering are: - 

  • Inconsistent internet speed.
  • Wi-Fi signal keeps dropping.
  • The ISP (Internet service provider) or streaming service is overloaded.
  • Device performance issues (E.g., overheating, low memory).

Try the following: - 

  • Run an internet speed test using for example Speedtest.net.
  • Try streaming on a different device.
  • Use a different streaming platform (E.g., YouTube).

How-to videos

  • Important Windows Updates

  • Initial Set up

  • Create a product recovery image

  • Changing power management options

  • What to do if you cannot connect a BT Smart Hub 2

Helpful blogs and articles

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.