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SIM Free Samsung Galaxy A04s 32GB Mobile Phone - Black
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Product details

  • Brand: Samsung
  • Catalogue number: 117/2418
  • Manufacturer's number: SM-A047FZKUEUB

Samsung Support

UK: Eire:
0330 726 7864 08 1871 7100
Mon-Fri: Sat: Sun:
8am to 8pm 9am to 6pm Closed

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1. Open Settings.

2. Tap Software update.

3. Tap Download and install.

Your device will check for available updates. If available, you will be asked to download and install.                  

  1. Swipe down from the top of the screen with two fingers to reveal the Quick Settings panel.
  2. Tap the Power icon.
  3. Tap Power off.                                                         

 Please note, a factory reset will delete all settings and data so ensure to back these up or transfer data before carrying this out.

  1. Swipe up to access apps and tap Settings.
  2. Tap General Management.
  3. Tap Reset.
  4. Tap Factory Data Reset.
  5. Tap Reset.

If the phone has frozen or is unresponsive, press and hold the Power button and Volume down button together for at least 7 seconds to reboot.

If the issue remains, try the following:

  • Free up memory and storage space on the phone.
  • Check for software updates.
  • Start the device in Safe Mode.
  • Perform a Factory Reset. 

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.