SIM Free Nokia C2 2E 32GB Mobile Phone - Blue

You can use the backup data feature on your phone to keep your data safe. To backup: 

1. Tap Settings. 
2. Tap System. 
3. Tap Backup. 
4. Tap Switch backup on.

Please note, performing a factory reset will erase all data from your phone. Ensure any data is backed up or transferred before carrying this out.  

1. Tap Settings. 
2. Tap System. 
3. Tap Reset options. 
4. Tap Erase all data (factory reset). 
5. Follow the instructions onscreen to complete the reset.

1. Tap Settings.
2. Tap System. 
3. Tap System Update. 
4. Tap Check for update to check if there are updates available. 
5. If an update is available, the phone will notify you. Follow the onscreen instructions to carry out the update.

To switch on Wi-Fi, do the following: 

1. Tap Settings. 
2. Tap Network and internet. 
3. Tap Internet. 
4. Switch Wi-Fi on. 
5. Select the desired network.

1. Tap Settings. 
2. Tap Connected devices. 
3. Tap Connection preferences. 
4. Tap Bluetooth. 
5. Switch Use Bluetooth to on. 
6. Ensure that the desired device to connect to is switched on and the pairing process has begun. 
7. Tap Pair new device. 
8. Tap the desired device to connect to from the list. 
9. If prompted for a passcode, enter the password from the other device.

1. Tap Settings. 
2. Tap Accessibility. 
3. Tap Text and display. 
4. Tap Font size. 
5. Tap the font size slider until the text size is to your liking. 

1. Tap Settings. 
2. Tap Accounts. 
3. Tap Add account. 
4. Tap Google. 
5. Select the desired data to restore on your phone.  

To perform a soft reset, try the following: 

1. Press and hold the Power Key + Volume Up for a few seconds until the menu shows up. 
2. Tap on Power Off. 
3. Wait 30 seconds and then power back on using the Power button.

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.