JBL Quantum 100X PS4, PS5, Xbox, PC, Switch Console Headset
112/2932
Product details
- Brand: JBL
- Catalogue number: 112/2932
- Manufacturer's number: JBLQ100XBLKGRN
JBL Product Support
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FAQs
Check if your cartridge is broken:
- Cartridge position
- Connectors
- Parental control
- Issue only relates to one game
If your console has a problem reading games, this can sometimes be solved by performing some simple checks, however, it may be that the console has a fault that may or may not be covered by the warranty.
Make sure that the game cartridge is inserted in the correct position (with the image facing the same direction as the screen).
If the game connectors are dirty, clean them with a soft dry cloth.
Check if Parental Control is restricting the use of the game.
If the problem occurs with a single game, the fault will not be in the console but in the game game cartridge itself. In this case, please contact Customer Support (+44 (0)345 60 50 247).
If you’ve tried all of these steps and the problem persists, your console needs to be sent to our Repair Centre to be serviced.
If the fault is not due to a defect in the manufacture of the product, the repair will not be covered by the guarantee. Customers will be notified of any costs prior to being charged.
How-to videos
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How to Fix Controller Stick Drift
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.