JBL Quantum 100X PS4, PS5, Xbox, PC, Switch Console Headset

Check if your cartridge is broken:

• Cartridge position
• Connectors
• Parental control
• Issue only relates to one game

If your console has a problem reading games, this can sometimes be solved by performing some simple checks, however, it may be that the console has a fault that may or may not be covered by the warranty.

Make sure that the game cartridge is inserted in the correct position (with the image facing the same direction as the screen).

If the game connectors are dirty, clean them with a soft dry cloth.

Check if Parental Control is restricting the use of the game.

If the problem occurs with a single game, the fault will not be in the console but in the game game cartridge itself. In this case, please contact Customer Support (+44 (0)345 60 50 247).

If you’ve tried all of these steps and the problem persists, your console needs to be sent to our Repair Centre to be serviced.

If the fault is not due to a defect in the manufacture of the product, the repair will not be covered by the guarantee. Customers will be notified of any costs prior to being charged.

Make sure the headset is fully inserted into the audio jack and that there are no loose connections. Try unplugging and re connecting to confirm the connection. Check for any visible damage on the cable and port.

Confirm the device is not muted and that the volume is turned up. Also check that the headphones are set as the default output device. 

Check that the connection is secure. Check for any debris build up on the headset. Cross test the headset on a different device

Check the connection is secure. Check the volume is turned up and the headset is not set on mute. Try disconnecting and re-connecting. Inspect the cable for any damage on the cord and the connection port

Check your device connections and ensure the headset is recognised as your designated device

Confirm the cable is connected and no visible damage to the cable or jack port. If both are confirmed and the issue is persisting, disconnect the headset and re connect

Disconnect and re-connect the headset

Check the wire is not touching another wire and the connection is secure