Philips Hue Smart 2m LED Lightstrip Plus 1m Extension Kit

If you are unable to resolve the issue, then please either call us using the phone number on this page OR click HERE to arrange a return or exchange.

 This is often caused by connection or signal problems 

• Make sure the strip is powered on.  
• Check your phone is connected to the correct Wi-Fi.  
• Restart the app or reconnect Bluetooth/Wi-Fi.  
• Replace the remote batteries (if using a remote).  
• Re-pair or reconnect the strip in the app. Refer to the manual for specific steps.

This is usually a power issue. Try the following: 

• Make sure the power adapter is plugged in securely.  
• Try an alternative socket.  
• Ensure all connectors are properly attached.  
• Confirm the controller (if included) is connected correctly.

• Turn the strip on.  
• Press and hold the reset button on the controller (Refer to user manual) for 5–10 seconds. 
• Power cycle the strip: 
• Turn it off and on 3-5 times.  
• Look for flashing lights to confirm the reset.  
• Reconnect the strip in your app.