Sim Free Samsung Galaxy S6 Edge Mobile Phone - Black

• When you are in areas with weak signals or poor reception, you may lose reception. 
• Move to another area and try again. 
• While moving, error messages may appear repeatedly. 
• You cannot access some options without a subscription.

For more information, contact your service provider.

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it. 

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings ? Backup and reset ? Factory data reset ? RESET DEVICE ? ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

• If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly. 
• If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction. 
• The touch screen may malfunction in humid conditions or when exposed to water. 
• Restart your device to clear any temporary software bugs. 
• Ensure that your device software is upgraded to the latest version. 
• If the touch screen is scratched or damaged, visit a Samsung Service Centre.

1. When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. 
2. Battery consumption increases when you use messaging features or some apps, such as games or the Internet. 
3. The battery is consumable and the useful charge will get shorter over time.

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost.

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.