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Slow Cookers: Common questions answered.

As the colder months approach, it’s nearing time to get our slow cookers out to cook some warming meals. From stews to casseroles, slow cookers do not disappoint. If you’re new to slow cooking, or have come across something new you need help with, then do not fear; in this article we answer some common questions surrounding slow cookers. 

Why is my slow cooker not turning on?

If your slow cooker isn’t turning on, then start simple. Ensure the plug is securely fitted into a power socket and switched on. Then, check the power by turning the dial on the slow cooker to the On position. If it still doesn’t turn on, try an alternative mains plug socket to help diagnose the issue, then try changing the fuse in the plug if necessary to resume power. 

My slow cooker is taking longer than usual to cook. What could be causing this?

When slow cookers take slightly longer to cook, it can be easily solved. Firstly, ensure that the slow cooker has been filled using the recommend capacity guidance. This means between the minimum and maximum lines. If it goes over or under, it can disrupt cooking times. You can also check that the lid is tightly secured which will help to maintain the temperature and prevent heat from escaping during the cooking process. 

The food in my slow cooker is boiling, not simmering. What should I do?

If you notice the food is boiling rather than a gentle simmering, it can be a result of the heating setting being too high. To resolve this, simply move to a lower heat setting and monitor the process. If it continues to do this, we recommend consulting your user manual or contacting the relevant support team. 

Why is the food cooking unevenly?

Slow cooking requires awareness of how you are layering the food. If it is layered poorly, it may mean certain parts of the dish aren’t receiving heat to cook. Try cutting into smaller pieces and changing the layering so the food has space around to receive height. Similarly, avoid lifting the lid too much during the cooking as the heat can escape and disrupt the temperature. 

Why is the slow cooker not maintaining a consistent temperature?

If the slow cooker temperature is not consistent, ensure you are not adjusting the settings too much and are not opening the lid frequently as this allows the heat to escape. You should also ensure the slow cooker is on a flat, stable surface, as if situated at an angle it can affect the internal workings. If it continues to do this, we recommend consulting your user manual or contacting the relevant support team.  

The slow cooker is emitting an odd smell. Is this normal?

When first using your slow cooker, it is common for a slight odour to appear. This is normally prevalent if it is a brand new appliance. We recommend cleaning thoroughly if the smell is too strong and unpleasant. Always use the cleaning instructions outlined in your user manual to give your appliance the proper care it needs. 

Why is there condensation on the lid?

It is normal for condensation to form on the lid of your slow cooker. This is due to the steam that is produced during the cooking process. You can minimise the amount of condensation by ensuring the lid is tightly fitted and you avoid lifting frequently during cooking. If you are worried about excess moisture, you can prop the lid open slightly with a wooden spoon during the last stage of the cooking. 


Using this information, you can be more confident using your slow cooker and find the answers to common questions. Whilst these questions and answers can apply to most slow cookers, we suggest referring to your appliance manual or contacting their support team to get the accurate information for your model. 

You can view all of our slow cookers here.