ASUS VIVO 17IN 8 256 CEL BUNDLE NB
312/6352

Product details
- Brand: Asus
- Catalogue number: 312/6352
- Manufacturer's number: X705MA-BX269W
Asus Support
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FAQs
Check if power is being supplied to the computer (if your computer has a power indicator, it will be off); if there is no power, check the following:
- If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. You may need to wait a few minutes before trying to turn your computer on again.
- Ensure that the AC adapter is properly plugged into the computer and to the power outlet.
If power is being supplied to the computer, check the following:
- Is there a USB storage device (USB drive, DVD drive or smartphone) plugged into your computer? Unplug it and press Ctrl + Alt + Del to restart the system.
If pressing a key does not turn the display back on, three things might be the cause:
- The brightness level might be too low. Use the Brightness up hotkey to adjust the brightness level.
- The computer may be in Sleep or Hibernate mode (if there is a power LED, it will flash). Press and release the power button to resume.
- The display device might be set to an external monitor. Press the display toggle hotkey to toggle the display back to the computer.
Check the following:
- The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and drag the slider to the right to increase the volume.
- The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control hotkeys to adjust the volume.
- If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.
The most common causes for frequent buffering include: -
- A slow or unstable internet connection.
- A poor-quality Wi-Fi signal.
- Network congestion or high bandwidth usage.
- Outdated apps or an old device.
- Streaming in higher video quality than your internet connection can handle.
Try the following steps: -
- Pause the video/game for a few seconds to let it build up enough data to resume.
- Lower the streaming quality from 1080p to 720p.
- Close other apps or devices to reduce bandwidth usage.
- Use a wired ethernet connection.
- Move close to your router if you are using a Wi-Fi connection.
- Restart your router.
- Check if there is an update for the streaming app or your devices firmware.
Below is a general guide:
- Standard Definition: 3-4 Mbps.
- High Definition: 5-8 Mbps.
- 4K/Ultra HD: 15-25 Mbps.
Possible reasons for your streaming still buffering are: -
- Inconsistent internet speed.
- Wi-Fi signal keeps dropping.
- The ISP (Internet service provider) or streaming service is overloaded.
- Device performance issues (E.g., overheating, low memory).
Try the following: -
- Run an internet speed test using for example Speedtest.net.
- Try streaming on a different device.
- Use a different streaming platform (E.g., YouTube).
How-to videos
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What to do if you cannot connect a BT Smart Hub 2
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.