Skip to main content
IPAD PRO 12 9 INCH WI FI 256GB SPACE GRY

Product details

  • Brand: Apple
  • Catalogue number: 601/5453
  • Manufacturer's number: ML0T2B/A

Apple Support

UK: Eire:
0800 107 6285 1800 804 062
Mon-Fri: Sat-Sun:
8am to 9pm 9am to 6pm

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.

FAQs

  1. Select Settings. 
  2. Select General. 
  3. Select Transfer or Reset iPad. 
  4. Select Reset. 
  5. Choose an option: 
    • Reset All Settings.
    • Reset Network Setting. 
    • Reset Keyboard Dictionary. 
    • Reset Home Screen Layout. 
    • Reset Location & Privacy.

If the iPad does not have a Home button:

  1. Press and quickly release the volume button closest to the top button.
  2. Press and quickly release the volume button furthest from the top button. 
  3. Press and hold the top button until the device starts to restart.

If the iPad has a Home button:

  1. Press and hold both the Home button and the top button until you see the Apple logo.
  1. Select Settings. 
  2. Select your name. 
  3. Select iCloud. 
  4. Select iCloud Backup. 
  5. Select Back Up This Device. 
  6. Connect to a power source, such as the charger. 
  7. Ensure the device is connected to the WiFi.

You can use Low Power Mode to reduce the amount of power your iPad uses. 

  1. Select Settings. 
  2. Select Battery. 
  3. Press the Toggle to switch Low Power Mode On/Off. 
  1. Select Settings.
  2. Select General. 
  3. Select Software Update.

If your iPad is running slow, try the following: 

  1. Reboot the iPad. 
  2. Close any apps running in the background. 
  3. Check your network connection has a strong signal. 
  4. Perform a reset on your iPad. 

How-to videos

  • How to Fix Charging Issues on a Phone or Tablet

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.