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Morphy Richards Power Elite & Lock 332012 Steam Generator

Product details

  • Brand: Morphy Richards
  • Catalogue number: 651/7999
  • Manufacturer's number: 332012

Morphy Richards Support

UK: Eire:
0344 871 0944 +44 344 871 0944
Mon-Fri: Sat-Sun:
8:30am to 5pm Closed

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Online support

FAQs

  • Try an alternative fuse in the plug. 
  • Try an alternative mains plug socket. 
  • Ensure that the auto shut off feature has not operated. 
  • Ensure the unit is turned on by pressing the On/Off button.

Allow the iron to reach temperature and stabilise for 1-2 minutes if it has just been plugged in or has just been woken up from auto shut off.

  • Check that there is enough water in the tank. 
  • If the iron’s auto shut off feature has activated, wake up the iron and allow it to reach temperature before using steam.

This is normal and is caused by water being pumped through the steam pump. The pump is controlled by the unit automatically to keep the boiler up to pressure.

  • Ensure the temperature is set within the steam band. The iron will not be hot enough to produce steam if the temperature is set too low. 
  • Set the steam level lower if the temperature is set lower to prevent it from dripping. 
  • If the iron’s auto shut off feature has activated, wake up the iron and allow it to reach temperature before using steam. 
  • Ensure the correct 50/50 water combination is used.
  • Try an alternative fuse in the plug. 
  • Try an alternative mains plug socket.

The steam boost feature may have been activated by pressing the steam trigger twice in quick succession. This can be turned off by pressing the steam trigger again.

  • The unit must have completely cooled down before the auto-clean will operate. Let it cool down overnight before trying again. 
  • The clean water tank must be filled to MAX with clean water and connected properly. 
  • The descale indicator will extinguish only after the auto-clean process has been completed properly .

Questions & answers

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.