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BUSH BCF99L CHEST FREEZER SI

Product details

  • Brand: Bush
  • Catalogue number: 631/2022
  • Manufacturer's number: BCF99L

Argos Service Line

UK: Eire:
0345 257 7271 +44 345 257 7271
Mon-Sat: Sun:
9am to 6pm 10am to 4pm

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FAQs

Please ensure that you refer to your instruction manual on the routines for cleaning & maintaining your machine.  These routines are usually carried out after every cycle, in particular the cleaning of the filter & hose (if your machine is vented).

If the clothes aren’t drying, check the following:

  • Check the lint filter and condenser drawer for any debris.

  • Check the load is the correct size. If the load is too big then clothes won’t move freely to dry.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

If the drum isn’t moving, try the following:

  • Try moving the drum by hand.
  • Check the load is the correct size. If the load is too big then the drum may not spin.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

If clothes are coming out damaged, check the following:

  • Ensure the drum is not being overloaded.
  • Ensure the appliance is on the correct programme.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see
  • Damaged clothing

If the appliance is tripping the electrics, check the following:

  • Check the plug is inserted fully.
  • Check and/or change the fuse.
  • Clean and empty the lint filter and condenser tray.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

If the cycle won’t start, try the following:

  • Ensure the door is closed correctly with nothing obstructing it.
  • Ensure a time delay has not been set.
  • Check that power is going to the appliance.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

If the programme is stopping after a few minutes, check the following:

  • Check the lint filter and condenser tray for any blockages or debris.

  • Ensure the loads are not too big.
  • Ensure the unit is plugged in correctly.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

If the appliance is going over set times on drying clothes, check the following:

  • Ensure it is not being overloaded.
  • Check that both filters are empty and clean.


  • Ensure the correct programme has been selected.
  • Try not to put the clothes in overly wet as they will take longer to dry.

If the issue is still not resolved, get in touch with the support team by using the contact details on the right hand side of this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Back of the appliance
  • Serial number sticker
  • Plug
  • Inside the drum
  • Any affected areas you can see

This is to stop the clothes from creasing. The drum will occasionally turn until the appliance has been either switched off or the door has been opened.

Ice build-up can be normal in your appliance and is a sign that your appliance needs defrosting. If it has been defrosted but there is still an excessive ice build-up, try the following:

  • Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
  • Ensure it is located in an area of a similar temperature between 10-32 degrees.
  • Check that the door is closing properly and there is no debris in the seals.
  • Avoid over-filling the appliance and ensure nothing is touching the back.
  • Keep the appliance away from any heat sources.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Serial number sticker
  • Ice build-up                            

If the appliance isn't cooling of freezing, try the following:

  • Ensure there is the correct clearance around the appliance. This will be stated in your user manual.
  • Ensure it is located in an area of a similar temperature between 10-32 degrees.
  • Check that the door is closing properly and there is no debris in the seals.
  • Avoid over-filling the appliance and ensure nothing is touching the back.
  • Keep the appliance away from any heat sources.
  • Check the power is coming on correctly and, if necessary, try an alternative mains socket and fuse.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Serial number sticker            

 If there is a smell coming from the appliance, try the following:

  • Check the door seals and ensure they are clean.
  • Turn the appliance off, clean the inside with warm water and white vinegar. If necessary, leave a lemon inside the appliance for a few hours to help remove any smells.
  • Check food has not leaked anywhere and keep on top of food maintenance.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Serial number sticker

If the appliance isn’t level, try the following:

  • Ensure the adjustable feet are set and tight. They can be screwed and unscrewed. You can find more instructions on this in the user manual.
  • Ensure the flooring is level.
  • The front of the appliance will be elevated slightly more than the back.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Serial number sticker

The compressor sound should be a humming noise from the compressor every now and then. This is when the appliance needs to get to the correct temperature and is expected. If you still believe it is too loud, check the following:

  • Ensure there is clearance around the appliance.
  • Check both sections are cooling correctly.

If the issue is still not resolved, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs and videos of the following:

  • Front of the appliance
  • Serial number sticker
  • Video of the sound coming from the compressor            

If your appliance has a light and the light is not working, please refer to your user manual for instructions on changing the bulb. If the issue is still not resolved or your manual does not state the bulb can be removed, get in touch with the support team by using the contact details on this page. To best assist you with your query, we may require photographs of the following:

  • Front of the appliance
  • Serial number sticker
  • The light not working

Questions & answers

How-to videos

  • How to register your product

  • How to use your tumble dryer

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.