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FITBIT CHARGE 2 HRM WRISTBAND  BLACK SML

Product details

  • Brand: Fitbit
  • Catalogue number: 603/8715
  • Manufacturer's number: FB407SBKS-EU

Fitbit support

UK: Eire:
0203 389 6416 1 691 7502
Mon-Fri: Sat-Sun:
Open 24 hours 9am to 5pm

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FAQs

If your tracker has one of the following problems, it may be fixed by a restart:
  • Your tracker isn't syncing
  • Your tracker isn't responding to button presses, taps, or swipes
  • Your tracker is charged but doesn't turn on
  • Your tracker isn't tracking your steps or other stats

Note: Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
  4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

For help with tracker syncing issues please click here for help with your specific platform. 

If your tracker isn't working after being submerged in water but no damage is visible, try these steps:

  1. Put your tracker into a bowl of dry rice for 24 hours. This will extract any moisture that remains inside the device.
  2. After your tracker has been in rice for 24 hours, restart it using the instructions in How do I restart my tracker?
  3. If your tracker doesn't work after the restart, contact Customer Support.

If you have a wrist-based tracker and can see condensation inside the screen, dry rice may work temporarily but the problem is likely to reoccur. In most cases water damaged trackers aren't covered under warranty but it depends on the model. Contact Customer Support if you're unsure.

If you're having trouble syncing your tracker with your computer, you may need to reinstall the Fitbit Connect software. For more information about syncing, see How do Fitbit trackers sync their data?

Before reinstalling, we recommend that you temporarily disable any antivirus software because it may interfere with proper installation of Fitbit Connect. You can re-enable your antivirus once the installation is complete.

  1. On a PC: Open Control Panel > Programs and Features > select Fitbit Connect and Uninstall.
    On a Mac: search for Fitbit Connect. Open the file, then click the Uninstall icon.
  2. Restart your computer.
  3. Go to www.fitbit.com/setup.
  4. Scroll to the button and click the Download button.
  5. Find and open the file you just downloaded, then follow the instructions onscreen.
  6. Try to force sync your tracker:
    • Make sure your tracker is nearby and awake.
    • Click the Fitbit Connect icon and choose Open Main Menu.
    • Click Sync Now. You may be asked to sign in, after which your tracker should sync with your account.
If you receive call, text, or calendar notifications on your Fitbit tracker, your tracker has a Bluetooth "bond" with the mobile device that sends the notifications. This bond prevents the tracker from syncing with another mobile device or a computer.

To quickly and temporarily disable the bond, turn off Bluetooth on your mobile device. You can turn it back on later to resume syncing.

If you no longer use notifications, remove the bond:
  1. Go to Settings > Bluetooth on your mobile device to to see a list of associated Bluetooth devices. This list might contain only your Fitbit tracker or also include devices like wireless speakers, headsets, etc.
  2. Tap your tracker and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).
You can now set up your tracker using another mobile device or computer. For instructions see How do I set up my tracker?

Make sure your tracker is charged and then try these steps:

  1. Turn your tracker off and on again using the instructions in How do I restart my tracker?
  2. Try the firmware update again. If it doesn't work, reboot your mobile device and try the update again.
  3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

    Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why is my tracker only syncing with one mobile device?

  4. For assistance, please contact Customer Support.

To explore the compatibility of your device, please click here.  On this page, you will be able to select your device type & view all of the available features within the Fitbit app.

Questions & answers

How-to videos

  • How to Check Your Stats & Navigate the Display

  • How to Charge Your Tracker

  • How to Switch Accessory Bands

  • How to Customize Your Clock Face

  • How to Use Interval Workout Mode

  • How to Relax with Guided Breathing Sessions

  • How To Set Up A Tracker On A Mobile Device

  • How To Sync and Get Notifications with iOS Devices

  • How To Sync and Get Notifications with Android Devices

  • How To Set Up A Tracker On A Computer

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.