Skip to main content
  1. Home
  2. Televisions
  3. LG SH5 2.1Ch 320W Soundbar with Wireless Subwoofer

LG SH5 2.1Ch 320W Soundbar with Wireless Subwoofer

548/8658

LG SH5 2.1Ch 320W Soundbar with Wireless Subwoofer
Instruction manual

Product details

  • Brand: LG
  • Catalogue number: 548/8658
  • Manufacturer's number: SH5

LG Support

UK: Eire:
0344 847 5454 01 6869 454
Mon-Sat: Sun:
9am to 6pm Closed

Argos Troubleshooter

Resolve problems quickly with this easy-to-use tool.

Click to start the troubleshooter

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.

Useful links

LG Web Support Product Registration

FAQs

  1. Turn off the power of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and turn it on again. 
  2. Disconnect the power cord of this unit and the connected external device (TV, Woofer, DVD-player, Amplifier, etc.) and then try connecting again. 
  3. Previous setting may not be saved when device power is shut off.
  1. The power cord of the subwoofer is not connected. Plug the power cord into the wall outlet securely. 
  2. Pairing between the unit and the subwoofer gets disconnected. Connect the unit and the subwoofer.
  1. Check connection of the external device such as TV, DVD/Blu-Ray player or Bluetooth device. 
  2. Check the state of SIMPLINK and turn off SIMPLINK. 
  3. Depending on the connected device, this function may not operate.
  1. Check whether your LG TV supports LG Sound Sync. 
  2. Check connection of LG Sound Sync (Optical or wireless). 
  3. Check sound setting of your TV and this unit.
  1. The power cord is unplugged. Plug in the power cord. 
  2. Check the condition by operating other electronic devices.
  1. Incorrect input source is selected. Check the input source and select the correct input source. 
  2. The mute function is activated. Press (Mute) or adjust the volume level to cancel the mute function. 
  3. When you are using connection with a external device (set top box, Bluetooth device etc.), adjust volume level of the device.
  1. The remote control is too far from the unit. Operate the remote control within about 7 m. 
  2. There is an obstacle in the path of the remote control and the unit. Remove the obstacle. 
  3. The batteries in the remote control are exhausted. Replace the batteries with new ones.
  1. The power cord is unplugged. Plug in the power cord. 
  2. Check the condition by operating other electronic devices.
  1. Incorrect input source is selected. Check the input source and select the correct input source. 
  2. The mute function is activated. Press (Mute) or adjust the volume level to cancel the mute function. 
  3. When you are using connection with a external device (set top box, Bluetooth device etc.), adjust volume level of the device.

If the unit has no power, try the following: 

  • Check that the unit is not in standby by giving the power button/on/off button a quick press. 
  • Try an alternative mains plug socket. 
  • Change the fuse in the plug.

If you are unable to resolve the issue, please contact the support team using the details on this page. 

Note: This is only applicable to sound bars with Bluetooth. 

If the unit will not pair with a Bluetooth device, try the following: 

  • Ensure you have selected Bluetooth mode on the soundbar. 
  • Try disconnecting and reconnecting via Bluetooth. 
  • Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again. 
  • Ensure the device you are trying to connect to can send sound. If you are trying to connect with another speaker this will not work as the soundbar can only receive the sound, and cannot send sound.

If you are unable to resolve the issue, please contact the support team using the details on this page. 

If there is distorted sound, try the following: 

  • Adjust the volume to the preferred level. 
  • Increase the volume on the device connected to the soundbar. 
  • Ensure you have the correct mode selected. For example, Bluetooth. 
  • Ensure any cables are securely fitted. 
  • Ensure there are no audio devices nearby which may be disrupting the signal.

If you are unable to resolve the issue, please contact the support team using the details on this page. 

If the remote does not work, try the following: 

  • Check that the unit is not in standby by giving the power button/on/off button a quick press. 
  • Change the batteries in the remote. 
  • Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again. 
  • Try a camera test on the remote to check for the infrared signal. Put your smartphone in selfie mode, point the remote at the camera, and press some buttons. If the remote is working you should see a flicker at the end of the remote. If there is no light, it would indicate the remote is not producing a signal.

If you are unable to resolve the issue, please contact the support team using the details on this page. 

If there is no sound, try the following based upon the connection used. Please note, not all connections may be available on your model so check the user manual for the available connections. 

THERE IS NO SOUND VIA AUX CONNECTION.

  • Adjust the volume to the preferred level. 
  • Increase the volume on the device connected to the soundbar. 
  • Ensure you have selected AUX mode on the soundbar. 
  • Turn on headphone volume on the connected device. If a TV, this is usually found within the sound menu. 
  • Disconnect and reconnect the AUX cable. 
  • Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.

THERE IS NO SOUND VIA BLUETOOTH.

  • Adjust the volume to the preferred level. 
  • Increase the volume on the device connected to the soundbar. 
  • Ensure you have selected Bluetooth mode on the soundbar. 
  • Try disconnecting and reconnecting via Bluetooth. 
  • Unplug the unit from the wall, hold down the power button for 10-15 seconds, plug back in, and try again.

THERE IS NO SOUND VIA OPTICAL.

  • Adjust the volume to the preferred level. 
  • Increase the volume on the device connected to the soundbar. 
  • Ensure you have selected Optical mode on the soundbar. 
  • Disconnect and reconnect the Optical cable. 
  • Change the TV’s sound setting to match the external speaker connected. For example, you may have an option for PCM (pulse-code modulation) which you can set. This is necessary to ensure the audio format matches that of the sound bar you have connected.

If you are unable to resolve the issue, please contact the support team using the details on this page. 

Questions & answers

How-to videos

  • Resolving Volume Issues With a Sound Bar

  • Resolving Bluetooth Issues With a Sound Bar

Interactive Help

Helpful blogs and articles

Similar products

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.