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FITBIT ALTA ACTIVITYNSLEEP WBAND LRG PLM

Product details

  • Brand: Fitbit
  • Catalogue number: 526/4205
  • Manufacturer's number: FB406PML-EU

Fitbit support

UK: Eire:
0203 389 6416 1 691 7502
Mon-Fri: Sat-Sun:
Open 24 hours 9am to 5pm

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FAQs

Alta’s display is dimmed when not in use. It wakes up automatically when you turn your wrist towards you (known as Quick View), or you can double-tap Alta where the display meets the band as shown below.
User-added image

To advance between screens and see your stats, give Alta a tap. Note that Alta doesn't respond to swipes.

If your tracker has one of the following problems, it may be fixed by a restart:
  • Your tracker isn't syncing
  • Your tracker isn't responding to button presses, taps, or swipes
  • Your tracker is charged but doesn't turn on
  • Your tracker isn't tracking your steps or other stats
Note: Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.
  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
    User-added image
  3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
  4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
  5. After you see the logo you can unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

Fitbit Alta has two detachable bands (top and bottom) that you can replace with accessory bands sold separately. To remove and replace a band:

  1. Turn over your Alta and locate the two band latches—there’s one on each end where the band meets the frame.
  2. To release a latch, place your thumb on the inside of one of the straps and press down on the flat metal button.
    User-added image
  3. Slide the band up to release it from the tracker.
    User-added image
  4. Remove the band on the other side. If you’re having trouble or if it feels stuck, gently move the band back and forth to release it.
  5. To attach a band, just slide it down on the end of the tracker until you feel it snap into place, then repeat on the other side.
    User-added image

 

To see these steps in action, watch the following video.


The time shown on your tracker should automatically match the mobile device or computer to which it is connected (paired). When clocks change for Daylight Savings, your tracker's time will change after the next sync.

Make sure your tracker is charged and then try these steps:

  1. Turn your tracker off and on again using the instructions in How do I restart my tracker?
  2. Try the firmware update again. If it doesn't work, reboot your mobile device and try the update again.
  3. Try the firmware update again. If it doesn't work, on a different mobile device or computer (if available) log into your Fitbit account and try updating your firmware.

    Note that if you get notifications from your mobile device on your tracker, before you can use a different device or computer you need to follow the instructions in Why is my tracker only syncing with one mobile device?

  4. For assistance, please contact Customer Support.

If you receive call, text, or calendar notifications on your Fitbit tracker, your tracker has a Bluetooth "bond" with the mobile device that sends the notifications. This bond prevents the tracker from syncing with another mobile device or a computer.

To quickly and temporarily disable the bond, turn off Bluetooth on your mobile device. You can turn it back on later to resume syncing.

If you no longer use notifications, remove the bond:

  1. Go to Settings > Bluetooth on your mobile device to to see a list of associated Bluetooth devices. This list might contain only your Fitbit tracker or also include devices like wireless speakers, headsets, etc.
  2. Tap your tracker and choose "Forget This Device" or "Disconnect" (exact language will differ depending on your operating system).

You can now set up your tracker using another mobile device or computer. For instructions see How do I set up my tracker?

If your battery isn't charging, test the solutions below. If your battery is draining too quickly after a charge, see Can I improve my tracker's battery life?
 

ProblemSolution
The contacts on the tracker or charging cable are dirty.Dust and debris can accumulate over time and prevent a charge. Clean the charging contacts using the instructions in How do I clean my tracker?
The USB port or outlet is faulty.If you haven't done so, try a different port. A UL-certified wall charger will also work. Don't use a USB hub.
The tracker isn’t connected securely to the charging cable.Check the alignment and try reconnecting your tracker to the charging cable. For illustrations and tips on how to know if the connection is secure, see How do I charge my tracker?
The tracker is malfunctioning.When in doubt, it doesn't hurt to turn your tracker off and back on. For instructions see  How do I restart my tracker?


If you've tried all four solutions but your tracker won't charge, contact Customer Support.

To explore the compatibility of your device, please click here.  On this page, you will be able to select your device type & view all of the available features within the Fitbit app.

Questions & answers

How-to videos

  • How To Charge Your Tracker

  • How To Switch Accessory Bands

  • How To Customize the Clock Face

  • How To Check All-Day Activity Stats

  • How To Use Reminders to Move

  • How To Set Up A Tracker On A Mobile Device

  • How To Sync and Get Notifications with iOS Devices

  • How To Sync and Get Notifications with Android Devices

  • How To Set Up A Tracker On A Computer

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.