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Sony SmartBand 2 Smart Watch

Product details

  • Brand: Sony
  • Catalogue number: 503/8486
  • Manufacturer's number: SWR12BK

Sony Support

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0207 365 2810 01 4073 341
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FAQs

  1. Plug one end of the USB cable into the charger or into the USB port of a computer. 
  2. Plug the other end of the cable into the Micro USB port of your SmartBand Talk. If you are charging the device for the first time, make sure you charge it for at least 30 minutes.
  • Make sure the battery charge status icon appears on the display of your SmartBand Talk. If it's not visible, then your battery is not charging. 
  • Charge the SmartBand Talk using another USB cable, or charge the SmartBand Talk from the USB port of a computer, to rule out whether there is something wrong with the cable or the charger.
  • To turn on your SmartBand Talk - Press and hold down the power key until the device vibrates. 
  • To turn off your SmartBand Talk - Press and hold down the power key until your SmartBand Talk vibrates and the screen goes blank.

Make sure that your SmartBand Talk is charged and turned on. Make sure that the software version of your Android‚ device is Android 4.4 or later and that your Android‚ device supports the Bluetooth version 3.0. Make sure that you have installed the latest version of the SmartBand Talk application on the Android‚ device, and then pair and connect your SmartBand Talk with your Android‚ device. Drag down the status bar at the top of the screen to open the Notification panel, then check that is visible. If is visible, you are already connected. If there is still no connection, reset your SmartBand Talk and then try setting it up again to work with your Android‚ device.

Charge your SmartBand Talk. Charge your Android‚ device. Make sure that your SmartBand Talk is not too far away from your Android device. Reconnect your SmartBand Talk with your Android device using NFC.

How-to videos

  • Essential Troubleshooting Tips

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.