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HOOVER HURRICANE POWER BLS UPR

Product details

  • Brand: Hoover
  • Catalogue number: 487/3965
  • Manufacturer's number: VR81 HU01

Hoover Support (Floorcare Only)

UK: Eire:
03330 062965 082 118 200
Mon-Fri: Sat: Sun:
8am to 7pm 9am to 5pm 10am to 4pm

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FAQs

To maintain the effciciency of your vacuum cleaner, we recommend that you clean the filter as often as possible but ideally at least once a month.

Check the cleaning tools and hose for blockages. The hose can be removed at both ends. Turn the cleaner over and rotate the brushes to identify any obstructions including hair. Check for a blockage in the hose socket. Use a flexible rod to remove any obstruction. To clear a blockage in the Pet Hair & Allergen Remover*, twist the collar at the rear and lift the cover.
The exhaust filter should be washed every month. Press down on the latch to remove the exhaust grille. Remove filter and wash with warm water. Remove excess water by shaking and leave to dry for 24 hours. Refit filters only when completely dry.
Remove and clean the filters for best results wash them in warm water and leave to thoroughly dry before re fitting them. We recommend that you replace the filters once per year.
To protect the cleaner from possible damage due to overheating a thermal cut out will switch off the electrical supply if the motor gets too warm. A blockage in the hose will restrict the airflow and cause overheating.The best way to check for a restriction or blockage is to remove the hose from the product, hold it upright and drop a ‚‚£1 coin down from the top. If the coin pops out at the other end your hose is not blocked. If it gets stuck in the hose then there is an obstruction which can be easily removed by carefully pushing the blockage out using a broom handle or similar pole.

If your vacuum is experiencing a loss of suction, please try the following:

  • Check for any debris or blockages in the tubing and main body.
  • Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
  • Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is not turning on, please try the following:

  • Try an alternative plug socket.
  • Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is hard to push, please check try the following:

  • Check for any blockages or debris in the floorhead.
  • Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
  • Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

Questions & answers

How-to videos

  • Hoover Maintenance

  • Changing a fuse

  • How to change your plugs fuse

  • How to solve suction issues on your vacuum

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.