SMARTWATCH MOTOROLA MOTO 360 SPORT BLACK

To ensure you are getting the most from your battery try the steps below: 1. Ensure you are properly charging the Moto 360 2. Adjust the screen brightness 3. Set your screen to turn off when idle 4. Limit the number of notifications 5. Check 3rd party apps

The Motorola Connect app lets you use your phone to set up, manage, and update your Moto 360 watch. Tips: - To enable the latest features ensure you are running Motorola Connect version 2.01 or above. - Motorola Connect supports all devices running Android 4.3 and higher. - Motorola Connect PC Extension is only available for select Motorola phones.

Software updates will be sent to your Moto 360 automatically over-the-air as they become available. Note: Make sure your phone is connected to mobile data or Wi-Fi. You need a data connection to perform a software update. To find the software version on your Moto 360: 1. Touch anywhere on the background of the screen. 2. Scroll until you see Settings 3. Touch Settings 4. Scroll until you see About 5. Touch About 6. Touch Software version Notes: - Your Moto 360 will need to be charged to a minimum of 80% to install a new software update. - It is recommended that you charge your Moto 360 again after installing any software updates.

By resetting your Moto 360, you will erase any data stored on the watch. This data cannot be restored. This data includes your active notifications and cards, fitness data, any installed third party apps and system settings and preferences. The data stored in your Google Account is not affected. Note: Resetting your watch will not reset your phone or tablet. To reset to factory settings, follow these steps: 1. Touch anywhere on the background of the screen. 2. Touch again anywhere on the screen to see a menu of things you can do. 3. Scroll until you see Settings. 4. Touch Settings. 5. Scroll until you see Reset device , then touch to reset.

In the unlikely event that your watch becomes unresponsive, press and hold the power button for up to 30 seconds to force a power down.

If you can’t hear sounds on your phone, check the following: 

• Check that the volume is turned up. 
• Check that silent mode has not been available. 
• Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
• If the sound issue only occurs on a specific app, check for any app updates. 
• Check your phone for any software updates. If available, update the software. 
• If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
• If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
• Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
• Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t make calls, but you can receive them, check the following: 

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that you have not accidentally activated call restrictions such as call-blocking. 
• If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
• If you are in an area where you should be roaming, check that your roaming settings are enabled. 
• If you use Voice over LTE (VoLTE) check that this is turned on. 
• Check that your network settings are up to date. Contact your network provider for the latest settings.  
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

• Check that you have sufficient signal by looking at the signal strength. 
• Visit your network provider’s website to check if there are any disruptions in your area. 
• Check that mobile data is turned on. 
• If you are roaming, ensure that you your roaming settings are correctly configured.  
• Check that the Access Point Name (APN) settings are correct on your phone. 
• If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
• Try the SIM card in another phone to check if it is an issue with the SIM itself. 
• Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support.