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Vax AWC02 Power 3 Pet Bagless Cylinder Vacuum Cleaner

Product details

  • Brand: Vax
  • Catalogue number: 462/6167
  • Manufacturer's number: AWC02

Vax Support

UK: Eire:
0330 026 8455 18 0092 8308
Mon-Thu: Fri-Sun:
9am to 5pm Closed

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FAQs

  • The plug may not be fully pushed into the electrical socket. 
  • Check the fuse in the plug if this needs replacing, always replace with a British 13amp fuse.
  • The motor thermostat may have tripped. If this has happened, unplug the vacuum cleaner. 
  • Remove and empty the dirt container and check the hose for blockages. 
  • Clean the filters and allow the vacuum cleaner to cool for approximately 1 hour (if you have washed the filters you will need to wait 24 hours for the filters to fully dry before putting them back into the vacuum cleaner).
  • The dirt container may not be correctly fitted, remove the dirt container from the vacuum cleaner and check its assembled correctly, refit ensuring its locked into place. 
  • The separator is blocked. The separator is incorrectly fitted. 
  • The filter may be clogged, clean the filter. 
  • The dirt container may be blocked, empty the dirt container. 
  • There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner and carefully remove any blockages.

To maintain the effciciency of your vacuum cleaner, we recommend that you clean the filter as often as possible but ideally at least once a month.

Check the contents on the back of the box to make sure the part is included with your vacuum cleaner.

The filters may be clogged, clean the filter.

If your vacuum is experiencing a loss of suction, please try the following:

  • Check for any debris or blockages in the tubing and main body.
  • Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
  • Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is not turning on, please try the following:

  • Try an alternative plug socket.
  • Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is hard to push, please check try the following:

  • Check for any blockages or debris in the floorhead.
  • Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
  • Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

Questions & answers

How-to videos

  • Support Overview

  • How to change your plugs fuse

  • How to solve suction issues on your vacuum

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.