Vax Steam Fresh Upright Steam Cleaner

If your vacuum is experiencing a loss of suction, please try the following:

• Check for any debris or blockages in the tubing and main body.
• Ensure the filter has been cleaned and left to dry as per the maintenance and care instructions.
• Check to see if the issue is happening on all attachments. If it is happening with a particular attachment then check there is no damage to this attachment and it is fitted correctly.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is not turning on, please try the following:

• Try an alternative plug socket.
• Change the fuse in the plug.

If there is light and sound but the unit isn’t turning on fully, please ensure the vacuum has been cleaned correctly; check for blockages and clean the filter.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the vacuum is hard to push, please check try the following:

• Check for any blockages or debris in the floorhead.
• Change the pile adjustment setting for the floorhead if available on the model (please refer to the user manual for the location).
• Check if the issue occurs on different floor types, as thick carpets will be harder to push on.

If you are still experiencing issues, please get in touch with the support team using the contact details on the right side of the page.

If the appliance is not producing steam, please try the following:

• Try an alternative mains plug socket. 
• Empty and refill the tank. 
• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages. 
• Descale the water tank. 

If the issue remains, please contact the relevant support team using the details on this page. 

If the appliance has no power, please try the following:

• Try an alternative mains plug socket. 
• Change fuse in plug. 

If the issue persists, please contact the relevant support team using the details on this page. 

If the unit is leaking, please try the following:

• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages.

If the water is not heating up, please try the following:

• Try an alternative mains plug socket. 
• Empty and refill the tank. 
• Ensure all parts securely fitted. 
• Check the tank, head, and accessories for any blockages. 
• Descale the water tank.