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TOMTOM GOLFER   DARK GREY

Product details

  • Brand: TomTom
  • Catalogue number: 434/4078
  • Manufacturer's number: 1RG0.001.00

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A soft reset is performed each time you disconnect your GPS Sport Watch from a wall charger or computer. To perform a soft reset on your watch, follow these steps: 

  1. Connect your watch to a wall charger or computer. Wait until your watch shows a battery symbol. If you are using a computer, wait until MySports Connect finishes updating your watch. 
  2. Disconnect your watch from the wall charger or computer. The software on your watch restarts. This performs a soft reset on your watch.

The recovery mode allows you to reinstall the software on your watch without deleting any personal data and settings. To perform a reset on your watch using the recovery mode, follow these steps: 

  1. Connect your GPS Sport Watch to your computer and wait until MySports Connect finishes updating your watch. 
  2. On your watch, move DOWN but keep the button pressed.* 
  3. Disconnect the USB cable from your computer.* 
  4. Keep pressing the button until your watch shows a watch connected with a computer and tomtom.com/reset. ;
  5. Release the button and connect the USB cable to your computer. 
  6. Click Update in MySports Connect. * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

When you perform a factory reset in MySports Connect, all personal data and settings on your watch are deleted. This action cannot be undone. You should only use a factory reset as a last resort to restore your watch or if you really want to remove all your data and settings. A factory reset reinstalls the software on your watch and this removes the following: 

  • Your activities. 
  • Your settings on the watch. 
  • Your settings for uploading activities in MySports Connect.

Important: When you perform a factory reset, do not disconnect your watch before MySports Connect has finished restoring your watch. This takes several minutes. Check any messages shown in MySports Connect and on your watch before you disconnect your watch. 

To perform a factory reset on your watch, follow these steps: 

  1. Connect your GPS Sport Watch to your computer and wait until MySports Connect finishes updating your watch. 
  2. Expand SETTINGS in MySports Connect. 
  3. Click FACTORY RESET at the bottom of MySports Connect. MySports Connect downloads the latest version of the software for your watch. 
  4. Keep your watch connected when the window for MySports Connect closes. MySports Connect installs the software on your watch. 
  5. Keep your watch connected when the window for MySports Connect opens again. 
  6. Follow the instructions in MySports Connect to setup your watch. 

Note: The settings for uploading activities in MySports Connect are stored on your watch. If you had set up your watch to transfer activities to additional sports websites or file formats, you need to set these up again on the UPLOAD & EXPORT tab.

Make sure that you are using the latest version of the watch software. Make sure that you are using the latest version of the mobile app. If a newer version is available it is listed in the App Store. Forget the paired watch and try to pair with it again: 

  1. Go to the iOs Bluetooth settings screen, click on the (i) icon behind the watch name and select Forget this Device. 
  2. Restart your iOs device. 
  3. Repeat the pairing procedure described above. Make sure you are using the latest version of the MySports Connect desktop application used to update your watch. If you don't have the latest version installed, an update link is shown next to the version: 
  4. Windows: Click the watch icon in the notification area at the bottom right of your desktop and click Settings. The version is listed on the About tab. 
  5. Mac: Click the watch icon in the status bar at the top right of your desktop and click Settings. The version is listed on the About tab.

On some Bluetooth wireless headphones the antenna is built in on the right hand side. Wearing your watch on your left wrist can cause intermittent connectivity between your watch and the headphones. When this happens you hear audio dropouts. This is more likely to happen in an open area like a park where signals are not being reflected. To solve this, wear the watch on your right wrist.

When you connect your watch to your computer you may see that the watch is charging but not recognised by the computer. This usually happens when the watch is not pushed fully into the dock. Make sure that you firmly push the watch into the dock.
Occasionally the software for your watch may not install properly during an update. If your GPS Sport Watch is not working properly after an update you need to perform a factory reset on your watch.

Sometimes when you connect your TomTom GPS Sport Watch to MySports Connect you may see the error Problem communicating with your watch. We are aware of this issue and we are working on a solution. In the meantime, the only workaround is to disconnect and reconnect your watch. You may have to do this several times.

If you can’t hear sounds on your phone, check the following: 

  • Check that the volume is turned up. 
  • Check that silent mode has not been available. 
  • Inspect the speakers for any visible debris that may be blocking the sound. Remove with a soft brush if necessary. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • If the sound issue only occurs on a specific app, check for any app updates. 
  • Check your phone for any software updates. If available, update the software. 
  • If your phone has Do Not Disturb mode, try turning this off. This mode silences sounds and notifications. 
  • If you are using headphones, check that the headphones are secure in the phone. If necessary, try another pair of headphones to determine if the headphones are not producing sound rather than the phone. 
  • Check if your phone is connected to another Bluetooth device and disconnect if necessary for the sound to come out of the phone direct. 
  • Perform a Factory Reset. Please note, this will erase all data and settings from your phone. 

Click here to read our full article on what to do if you can't hear sounds on your phone.

If you can’t send text messages from your phone, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that the Short Message Centre (SMSC) number is correct in your phone. Contact your network provider to get the correct number. 
  • If using a specific messaging app such as WhatsApp or Facebook Messenger, check for any updates or any software settings. 
  • Ensure your phone has not run out of storage. If it is full, it will hinder the ability to send messages. 
  • Check that the Access Point Name (APN) settings are correct. Contact your network provider to get the correct settings. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 

If the issue remains, we recommend contacting your network provider for further support. 

If you can’t make calls, but you can receive them, check the following: 

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that you have not accidentally activated call restrictions such as call-blocking. 
  • If you have a prepaid SIM, check that you have sufficient balance and top up if necessary. 
  • If you are in an area where you should be roaming, check that your roaming settings are enabled. 
  • If you use Voice over LTE (VoLTE) check that this is turned on. 
  • Check that your network settings are up to date. Contact your network provider for the latest settings.  
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

If your mobile data isn’t working, check the following:

  • Check that you have sufficient signal by looking at the signal strength. 
  • Visit your network provider’s website to check if there are any disruptions in your area. 
  • Check that mobile data is turned on. 
  • If you are roaming, ensure that you your roaming settings are correctly configured.  
  • Check that the Access Point Name (APN) settings are correct on your phone. 
  • If you have set a data usage limit on your SIM or phone, check to see if this has been reached. 
  • Try the SIM card in another phone to check if it is an issue with the SIM itself. 
  • Reboot the phone by turning off and on. Alternatively, press and hold the Power and Volume Up button for 15 seconds.

If the issue remains, we recommend contacting your network provider for further support. 

Questions & answers

How-to videos

  • How to change GPS Sport Watch comfort straps

Returns policy

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If you still need to return your product then please visit our most up to date returns policy here.