MICROSOFT BAND SMALL
429/5361
Product details
- Brand: Microsoft
- Catalogue number: 429/5361
- Manufacturer's number: KM5-00010
Microsoft Technical Support
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Online supportFAQs
You can resolve some sync problems quickly by turning your Band and your phone off and then back on. Make sure your Band and phone are close to one another.
Restart your Band
Step 1: Hold down the power button until you see Turn Power Off?, swipe left, and tap Yes.
Step 2: Press and hold the power button until you feel a slight vibration and the Me Tile appears.
Restart your phone
Refer to the instructions that came with your phone or go the manufacturer's website to get info about how to restart your phone.
Is Bluetooth turned on?
Step 1: Press the power button.
Step 2: Swipe left, tap the Settings Tile The Settings Tile > Bluetooth Bluetooth icon, and make sure BluetoothÃÂî is On.
Step 3: If the connection doesn't resume, restart your Band by holding down the power button until you see Turn Power Off?, then swiping left and tapping Yes.
Step 4: Press and hold the power button until you feel a slight vibration and the Me Tile appears.
Please check the following quick solutions:
- Check the power source
- Attach the charging cable to your Band
- Clean the charging port and charging connector
- Try charging again
For more detailed information on these steps please visit the following link - https://www.microsoft.com/microsoft-band/en-gb/support/hardware/wont-charge
Questions & answers
How-to videos
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Quick-start
Returns policy
If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.
If you still need to return your product then please visit our most up to date returns policy here.