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TOMTOM RUNNER GPS WATCH  PINK

Product details

  • Brand: TomTom
  • Catalogue number: 424/0756
  • Manufacturer's number: 1RRO.001.01

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FAQs

A soft reset is performed each time you disconnect your GPS Sport Watch from a wall charger or computer. To perform a soft reset on your watch, follow these steps: 

  1. Connect your watch to a wall charger or computer. Wait until your watch shows a battery symbol. If you are using a computer, wait until MySports Connect finishes updating your watch. 
  2. Disconnect your watch from the wall charger or computer. The software on your watch restarts. This performs a soft reset on your watch.

The recovery mode allows you to reinstall the software on your watch without deleting any personal data and settings. To perform a reset on your watch using the recovery mode, follow these steps: 

  1. Connect your GPS Sport Watch to your computer and wait until MySports Connect finishes updating your watch. 
  2. On your watch, move DOWN but keep the button pressed.* 
  3. Disconnect the USB cable from your computer.* 
  4. Keep pressing the button until your watch shows a watch connected with a computer and tomtom.com/reset. ;
  5. Release the button and connect the USB cable to your computer. 
  6. Click Update in MySports Connect. * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

When you perform a factory reset in MySports Connect, all personal data and settings on your watch are deleted. This action cannot be undone. You should only use a factory reset as a last resort to restore your watch or if you really want to remove all your data and settings. A factory reset reinstalls the software on your watch and this removes the following: 

  • Your activities. 
  • Your settings on the watch. 
  • Your settings for uploading activities in MySports Connect.

Important: When you perform a factory reset, do not disconnect your watch before MySports Connect has finished restoring your watch. This takes several minutes. Check any messages shown in MySports Connect and on your watch before you disconnect your watch. 

To perform a factory reset on your watch, follow these steps: 

  1. Connect your GPS Sport Watch to your computer and wait until MySports Connect finishes updating your watch. 
  2. Expand SETTINGS in MySports Connect. 
  3. Click FACTORY RESET at the bottom of MySports Connect. MySports Connect downloads the latest version of the software for your watch. 
  4. Keep your watch connected when the window for MySports Connect closes. MySports Connect installs the software on your watch. 
  5. Keep your watch connected when the window for MySports Connect opens again. 
  6. Follow the instructions in MySports Connect to setup your watch. 

Note: The settings for uploading activities in MySports Connect are stored on your watch. If you had set up your watch to transfer activities to additional sports websites or file formats, you need to set these up again on the UPLOAD & EXPORT tab.

Make sure that you are using the latest version of the watch software. Make sure that you are using the latest version of the mobile app. If a newer version is available it is listed in the App Store. Forget the paired watch and try to pair with it again: 

  1. Go to the iOs Bluetooth settings screen, click on the (i) icon behind the watch name and select Forget this Device. 
  2. Restart your iOs device. 
  3. Repeat the pairing procedure described above. Make sure you are using the latest version of the MySports Connect desktop application used to update your watch. If you don't have the latest version installed, an update link is shown next to the version: 
  4. Windows: Click the watch icon in the notification area at the bottom right of your desktop and click Settings. The version is listed on the About tab. 
  5. Mac: Click the watch icon in the status bar at the top right of your desktop and click Settings. The version is listed on the About tab.

On some Bluetooth wireless headphones the antenna is built in on the right hand side. Wearing your watch on your left wrist can cause intermittent connectivity between your watch and the headphones. When this happens you hear audio dropouts. This is more likely to happen in an open area like a park where signals are not being reflected. To solve this, wear the watch on your right wrist.

When you connect your watch to your computer you may see that the watch is charging but not recognised by the computer. This usually happens when the watch is not pushed fully into the dock. Make sure that you firmly push the watch into the dock.
Occasionally the software for your watch may not install properly during an update. If your GPS Sport Watch is not working properly after an update you need to perform a factory reset on your watch.

Sometimes when you connect your TomTom GPS Sport Watch to MySports Connect you may see the error Problem communicating with your watch. We are aware of this issue and we are working on a solution. In the meantime, the only workaround is to disconnect and reconnect your watch. You may have to do this several times.

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.